Coworker Experience Product Manager - Build Ops Tools

Acima LLC.; Draper (UT); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Full health benefits

401(k) match

DTO (discretionary time off)

HSA with company contribution

Tuition reimbursement program (STEM)

LinkedIn Learning access

On-site gym

Job summary

Upbound Group is seeking a Product Manager for Coworker Experience to shape the roadmap and execution that empower Central Operations and field staff. You will own the systems that help coworkers serve customers at origination and through the life of a lease, partnering with engineering and operations to drive retention, reduce delinquency, and modernization.

A track record of translating stakeholder input into clear requirements and delivering end-to-end features is essential.

Qualifications

• 3-5 years of product management experience, ideally with exposure to internal tools, workforce enablement, or B2B/operational platforms.
• Experience gathering and synthesizing feedback from operational or field stakeholders into actionable requirements.
• A solid understanding of software development and the ability to write clear, actionable requirements for engineering.
• Comfort using data to guide decisions, including KPI tracking and basic process or funnel analysis.
• Exposure to AI/automation-driven workflow tools is a plus, but not required.
• Proven experience supporting products from idea through launch and iteration in a fast-paced environment. A proactive, organized working style with the ability to adapt in ambiguous situations.
• A Bachelor's degree in a related field or equivalent practical experience

Responsibilities

• Develop a deep understanding of Central Operations and Staffed Store coworker workflows through research, feedback, and day-to-day observation, and translate insights into a prioritized backlog.
• Maintain and evolve a roadmap in partnership with business, marketing, product, and operations leadership. Translate field and Central Operations feedback into strategy, clear requirements, user stories, and acceptance criteria for engineering.
• Partner with Engineering, Design, Data, and Central Operations to scope solutions, resolve open questions, and support delivery of features from idea through launch.
• Support delivery of platform and compliance commitments (e.g., access provisioning, legacy system integrations) alongside new feature work.
• Track KPIs across the coworker journey (collection rates, resolution rates, charge-off rate, coworker-assisted GMV, and CSAT) and report on progress against them.
• Maintain day-to-day relationships with Central Operations and Staffed Store stakeholders, gathering feedback and surfacing issues to leadership.
• Help prioritize competing requests, balancing speed to market, technical feasibility, and stakeholder needs.
• Communicate progress and blockers clearly to cross-functional partners.

Skills

Product management

Stakeholder feedback

Data-driven decisions

KPI tracking

AI/automation awareness

Launch & iterate

Bachelor's degree

Education

Bachelor's degree

Job description

Upbound Group is seeking a Product Manager for Coworker Experience to shape the roadmap and execution that empower Central Operations and field staff. You will own the systems that help coworkers serve customers at origination and through the life of a lease, partnering with engineering and operations to drive retention, reduce delinquency, and modernization.

A track record of translating stakeholder input into clear requirements and delivering end-to-end features is essential.