Coworker Experience - Product Manager

Acima Leasing; Draper (UT); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health benefits (Medical/Dental/Vision

401(k) match

DTO (discretionary time off)

HSA with company contribution

Tuition reimbursement (STEM)

LinkedIn Learning access

On-site gym and showers

EV car charging

Job summary

Upbound Group seeks a Product Manager for Coworker Experience to shape the product strategy and execution that empower Central Operations and field staff. You will own systems enabling coworkers to serve customers from origination to lease lifecycle.

Collaborate with Engineering, Design, Data, and Operations; translate field feedback into ready-to-build requirements; manage roadmap; ensure compliance and integration; measure success with KPIs.

Qualifications

• 3–5 years of product management experience.
• Experience gathering feedback from operational or field stakeholders.
• Clear ability to write actionable engineering requirements.
• Data-driven with KPI tracking and basic funnel analyses.
• Exposure to AI/automation-driven workflows is a plus.
• Proven product delivery from idea to launch in a fast-paced environment.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Develop a deep understanding of coworker workflows and translate into backlog.
• Maintain and evolve a roadmap with leadership; turn feedback into requirements, user stories, acceptance criteria.
• Partner with Engineering, Design, Data, and Operations to scope and deliver features from idea to launch.
• Support platform and compliance commitments alongside new features.
• Track KPIs: collection rates, resolution, charge-off, GMV, CSAT; report progress.
• Maintain relationships with stakeholders and surface issues to leadership.
• Prioritize competing requests balancing speed to market, feasibility, and needs.
• Communicate progress and blockers clearly to cross-functional teams.

Skills

3–5 years product management

Stakeholder feedback synthesis

Write clear engineering requirements

Data-driven decisions

KPI tracking

AI/automation exposure a plus

Product launch experience

Education

Bachelor's degree

Job description

Job Description:Coworker Experience - Product ManagerABOUT UPBOUNDUpbound Group (NASDAQ: UPBD) is a technology and data-driven leader in accessible financial solutions, serving millions of consumers through trusted brands including Acima, Brigit, and Rent-A-Center. More than just a financial services company, we're a purpose-driven team focused on expanding financial inclusion, creating opportunity, and helping people achieve what's possible. Our mission is simple: leverage innovation, technology, and talent to build a better future and elevate financial opportunity for all.ABOUT THE POSITIONThe Product Manager, Coworker Experience will lead the product strategy and execution to support customers through the tools, processes, and challenges our Central Operations and field staff rely on every day. This role owns the systems that equip coworkers to serve customers confidently at origination and throughout the life of a lease, and plays a direct role in improving retention, reducing delinquency, and modernizing how frontline and back office teams operate. We're looking for someone who can build and maintain an active roadmap with a new engineering team, build trust with operations and field leadership quickly, and own outcomes from day one.KEY RESPONSIBILITIESDevelop a deep understanding of Central Operations and Staffed Store coworker workflows through research, feedback, and day-to-day observation, and translate insights into a prioritized backlog.Maintain and evolve a roadmap in partnership with business, marketing, product, and operations leadership. Translate field and Central Operations feedback into strategy, clear requirements, user stories, and acceptance criteria for engineering.Partner with Engineering, Design, Data, and Central Operations to scope solutions, resolve open questions, and support delivery of features from idea through launch.Support delivery of platform and compliance commitments (e.g., access provisioning, legacy system integrations) alongside new feature work.Track KPIs across the coworker journey (collection rates, resolution rates, charge-off rate, coworker-assisted GMV, and CSAT) and report on progress against them.Maintain day-to-day relationships with Central Operations and Staffed Store stakeholders, gathering feedback and surfacing issues to leadership.Help prioritize competing requests, balancing speed to market, technical feasibility, and stakeholder needs.Communicate progress and blockers clearly to cross-functional partners.SKILLS & COMPETENCIES3–5 years of product management experience, ideally with exposure to internal tools, workforce enablement, or B2B/operational platforms.Experience gathering and synthesizing feedback from operational or field stakeholders into actionable requirements.A solid understanding of software development and the ability to write clear, actionable requirements for engineering.Comfort using data to guide decisions, including KPI tracking and basic process or funnel analysis.Exposure to AI/automation-driven workflow tools is a plus, but not required.Proven experience supporting products from idea through launch and iteration in a fast-paced environment. A proactive, organized working style with the ability to adapt in ambiguous situations.A Bachelor's degree in a related field or equivalent practical experienceCOMPENSATION/BENEFITSCompetitive compensationFull health benefits-Medical/Dental/Vision401(k) match, (5%/4%)DTO (discretionary time off)Health savings account (HSA) with company contributionCollege tuition reimbursement program (STEM degrees)Unlimited use of LinkedIn LearningOn-site gym and showersFree car chargingSPONSORSHIPApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.