Coverage Lab Courier - Riedman Campus & Elmgrove (Part-Time, Variable Shifts)

103 Rochester General Hospital; United States; On-site; USD 24,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking a Coverage Lab Courier to support laboratory logistics by executing courier routes and maintaining specimen integrity in line with NYS Health Department regulations. The role emphasizes professional, courteous service and dependable patient and client interactions.

Shifts total 20 hours weekly with 8-hour variable schedules, including days, evenings, and every other weekend. A NYS driver's license and strong customer service skills are required.

Qualifications

• Valid NYS driver license required.
• Previous customer service related work experience.
• Friendly, customer service oriented demeanor.

Responsibilities

• Execute courier routes while driving a company vehicle, ensuring specimen integrity and compliance with NYS health regulations.
• Expedite pick-up and delivery of priority specimens.
• Communicate with Logistics Dispatch during routes via Bluetooth in-vehicle.
• Operate the company vehicle in accordance with federal, state, and highway regulations.
• Maintain route documentation and notify coordinator of equipment needs.

Skills

Customer service

Communication

Independence

Flexible availability

Education

NYS DL - valid New York State Driver's License

Job description

Job Title: Coverage Lab Courier

Department: Logistics

Location: Riedman Campus & 160 Elmgrove Pk. Rochester, NY 14617 & 160 Elmgrove Pk. Rochester, NY 14624

Hours Per Week: 20

Schedule: 8-hour variable shifts, requires availability for days, evenings, and every other Saturday & Sunday, earliest route to cover starts at 5:30a and latest route to cover ends at 1:00a

SUMMARY

The Laboratory Coverage Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations. By providing a flexible availability throughout the week and a wealth of route knowledge, our Coverage Couriers play a vital role in excellent and reliable patient and client services.

RESPONSIBILITIES

• Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations.
• Expedite pick-up and delivery of priority specimens.
• Courier shifts and routes will vary and change based on health system needs.
• Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
• Conduct the operation of company vehicle complying with all federal, state, and highway regulations.
• Ability to perform independently, responsible for using sound judgment and problem-solving skills in relation to client issues.
• Understand and follow company policies and procedures and respect patient confidentiality.
• Document pick-up and delivery details carefully on Route Sheet and notify the coordinator of any equipment maintenance requirements.
• Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
• Access, navigate and send/forward correspondence through computer related programs such as the Internet and E-Mail as well as maintain online Mandatory Education Requirements.
• Participate in the training of new staff.
• Assist with route development and look for opportunities for efficiencies.
• Serve as a backup to the Lead Courier when operational needs arise.
• Additional duties as assigned.

REQUIRED QUALIFICATIONS

• Valid New York State Driver's License required
• Previous customer service related work experience

PREFERRED QUALIFICATIONS

• Friendly, kind and customer service oriented
• Excellent communication skills
• Ability to work independently and make decisions
• Flexible availability
• Rochester area geographical knowledge preferred 1yr RRH Logistics Courier experience

EDUCATION

LICENSES / CERTIFICATIONS:

• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

PHYSICAL REQUIREMENTS

Drive - These positions involve frequent driving across varied routes, with regular loading and unloading of materials and occasional lifting of up to 50 lbs. or more. Employees must safely enter and exit vehicles, push or pull carts, and navigate ramps, stairs, and uneven surfaces. Strong visual and auditory acuity are essential for safe vehicle operation and task performance. Emotional and cognitive requirements include sustained attention, managing time-sensitive deliveries, and responding to schedule changes. Environmental exposures include inclement weather, roadway hazards, and loading dock conditions. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$17.50 - $20.00

CITY

Rochester

POSTAL CODE

14617

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It's vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.