Coverage Lab Courier - Riedman Campus & Elmgrove (Part-Time, Variable Shifts)

Rochester Regional Health; City of Rochester (NY); On-site; USD 24,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking a Coverage Lab Courier in Rochester, NY to execute courier route assignments, maintain specimen integrity, and support NYS Health Department regulations.

Hours are 20 per week with 8-hour variable shifts, days/evenings and alternating weekends; a valid NYS driver's license and prior customer service experience are preferred.

Qualifications

• Valid New York State Driver's License.
• Previous customer service related work experience.

Responsibilities

• Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations.
• Expedite pick-up and delivery of priority specimens; shifts/routes vary per health system needs.
• Communicate regularly with Logistics Dispatch via Bluetooth mobile phone in vehicle.
• Drive company vehicle complying with all federal, state, and highway regulations.
• Perform independently, using sound judgment and problem-solving for client issues.
• Follow company policies and respect patient confidentiality.

Skills

Customer service

Communication skills

Independent work

Flexible availability

Geographic knowledge

RRH Logistics courier experience

Job description

Job Title: Coverage Lab Courier Department: Logistics Location: Riedman Campus & Elmgrove | 100 Kings Highway S. Rochester, NY 14617 & 160 Elmgrove Pk. Rochester, NY 14624 Hours Per Week: 20 Schedule: 8-hour variable shifts, requires availability for days, evenings, and every other Saturday & Sunday, earliest route to cover starts at 5:30a and latest route to cover ends at 1:00a

SUMMARY

The Laboratory Coverage Courier executes courier route assignments maintaining specimen integrity in conjunction with NYS Health Department Regulations. Couriers must perform duties in a professional and courteous manner, promoting superior customer service and relations. By providing a flexible availability throughout the week and a wealth of route knowledge, our Coverage Couriers play a vital role in excellent and reliable patient and client services.

RESPONSIBILITIES

• Execute courier route assignments while driving a company vehicle maintaining specimen integrity in conjunction with NYS Health Department Regulations.
• Expedite pick-up and delivery of priority specimens. Courier shifts and routes will vary and change based on health system needs.
• Communicate regularly while executing route with Logistics Dispatch via Bluetooth mobile phone in vehicle.
• Conduct the operation of company vehicle complying with all federal, state, and highway regulations.
• Ability to perform independently, responsible for using sound judgment and problem‑solving skills in relation to client issues.
• Understand and follow company policies and procedures and respect patient confidentiality.
• Document pick‑up and delivery details carefully on Route Sheet and notify the coordinator of any equipment maintenance requirements.
• Perform departmental procedures ensuring compliance with corporate, state, federal, OSHA and customer specification.
• Access, navigate and send/forward correspondence through computer related programs such as the Internet and E‑Mail as well as maintain online Mandatory Education Requirements.
• Participate in the training of new staff.
• Assist with route development and look for opportunities for efficiencies.
• Serve as a backup to the Lead Courier when operational needs arise.
• Additional duties as assigned.

REQUIRED QUALIFICATIONS

• Valid New York State Driver's License required
• Previous customer service related work experience

PREFERRED QUALIFICATIONS

• Friendly, kind and customer service oriented
• Excellent communication skills
• Ability to work independently and make decisions
• Flexible availability
• Rochester area geographical knowledge preferred
• 1yr RRH Logistics Courier experience

LICENSES / CERTIFICATIONS

• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

PHYSICAL REQUIREMENTS

Drive - These positions involve frequent driving across varied routes, with regular loading and unloading of materials and occasional lifting of up to 50 lbs. or more. Employees must safely enter and exit vehicles, push or pull carts, and navigate ramps, stairs, and uneven surfaces. Strong visual and auditory acuity are essential for safe vehicle operation and task performance. Emotional and cognitive requirements include sustained attention, managing time‑sensitive deliveries, and responding to schedule changes. Environmental exposures include inclement weather, roadway hazards, and loading dock conditions.

PAY RANGE

$17.50 - $20.00

CITY

Rochester

POSTAL CODE

14617

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.