Coveo Solution Architect

ICON Consultants, LP; Wayne (PA); Hybrid; USD 171,495,000 - 190,550,000; Full time

Job summary

ICON Consultants, LP seeks a Coveo Solution Architect to lead integration of the Coveo platform into a B2B eCommerce environment, coordinating with Salesforce and Contentful to deliver optimized search, recommendations, and personalization.

The role requires 5+ years in software engineering or IT architecture, 3+ years of Coveo hands-on experience, and strong communication to align stakeholders across platforms. Hybrid work arrangement with in-office days.

Qualifications

• Bachelor’s degree in Computer Science, MIS, or related field.
• 5+ years in software engineering or IT architecture.
• 3+ years hands-on Coveo experience.
• Experience with Coveo Cloud or Salesforce integration.

Responsibilities

• Define and maintain Coveo integration patterns with CX platforms such as Salesforce and Contentful.
• Provide architectural governance for Coveo integrations.
• Oversee Coveo configuration including search components, indexing, and field mapping.
• Design search relevance tuning and ML models (Query Ranking Expressions, Automatic Relevance Tuning).
• Design A/B testing and user behavior analysis.
• Develop search/content analytics reports for stakeholders.
• Lead a team and communicate issues and solutions.
• Ensure seamless connectivity across integrated platforms.

Skills

Coveo experience

Coveo Cloud

Search technologies

eCommerce search

Leadership

Java

Python

Node.js

Communication

Team leadership

Education

Bachelor's degree in Computer Science, MIS, or related field

Job description

• Work Arrangement: Hybrid — 3 days in office
• Compensation: $59.85–$66.50/hour
• Employment Type: W2 (not open to C2C, 1099, or visa sponsorship)

Role Overview

The Coveo Solution Architect will serve as the primary technical expert for the Coveo platform, leading its integration across a B2B eCommerce environment. This role will design and implement search, recommendations, and personalization strategies while ensuring effective integration with platforms such as Salesforce and Contentful.

Responsibilities

• Define and maintain integration patterns for Coveo with CX platforms such as Salesforce and Contentful.
• Provide architectural governance for Coveo integrations.
• Oversee Coveo configuration and optimization, including search components, indexing, field mapping, and source management.
• Design and govern search relevance tuning and machine learning models using Query Ranking Expressions and Automatic Relevance Tuning.
• Design A/B testing and user behavior analysis.
• Develop search and content analytics reports that provide actionable insights to stakeholders.
• Lead a team and proactively communicate issues and solutions.
• Ensure seamless connectivity and a consistent user experience across integrated platforms.

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, or another relevant area.
• 5+ years of experience in software engineering or IT architecture.
• 3+ years of hands‑on Coveo experience.
• Experience with Coveo Cloud, Coveo for Salesforce, or similar.
• Experience with search technologies.
• Proven experience with eCommerce search and recommendations in a B2B environment.
• Strong communication skills and proactive issue identification and communication.
• Ability to lead a team.
• Strong background in Java, Python, or Node.js.

Preferred Qualifications

• Knowledge of cloud platforms such as AWS, Azure, or GCP.
• Knowledge of Kubernetes and Docker.
• Familiarity with Elasticsearch or Apache Solr.
• Professional certification in a front-end framework.