Coveo Platform L3 Support Engineer & Relevance Expert

Tata Consultancy Services Limited; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Irvine, CA is seeking a COVEO Platform Support Engineer to provide third-line production support for Coveo Search and Relevance Cloud. You will monitor indexing, data sync, and incident resolution, and manage Coveo sources, pipelines, ML models, and query pipelines to improve relevance and performance.

The role requires 7+ years in application support and 3+ years with Coveo Cloud, plus experience with Coveo APIs, integrations, and ITIL processes.

Qualifications

• 7+ years in application support, search technologies, or enterprise platform support.
• 3+ years hands-on with Coveo Cloud Platform.
• Experience with Coveo APIs, REST Services, and integration frameworks.

Responsibilities

• Provide L3 production support for Coveo Search and Relevance Cloud platforms.
• Monitor platform performance, indexing processes, and data synchronization.
• Analyze and resolve incidents, service requests, and platform issues within SLAs.
• Administer Coveo sources, pipelines, ML models, relevance tuning, and query pipelines.
• Troubleshoot search quality, indexing failures, and content ingestion problems.
• Support integrations between Coveo and enterprise apps like Salesforce, ServiceNow, SharePoint, Microsoft 365, SAP.
• Configure and maintain Coveo Connectors, Extensions, APIs, and Search Interfaces.
• Perform root cause analysis and implement preventive measures.

Skills

Coveo Cloud Platform

ITIL processes

APIs & REST services

Cloud environments (Azure/AWS)

CI/CD pipelines

JavaScript/HTML/CSS

SQL & log analysis

Incident management

Integration with Salesforce/ServiceNow

Tools

Coveo Connectors

Job description

Tata Consultancy Services Limited in Irvine, CA is seeking a COVEO Platform Support Engineer to provide third-line production support for Coveo Search and Relevance Cloud. You will monitor indexing, data sync, and incident resolution, and manage Coveo sources, pipelines, ML models, and query pipelines to improve relevance and performance.

The role requires 7+ years in application support and 3+ years with Coveo Cloud, plus experience with Coveo APIs, integrations, and ITIL processes.