Courtyard Tampa North - Front Desk Agent

Aimbridge Hospitality; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term and Long-Term Disability

Term Life and AD&D

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC seeks a friendly Front Desk Agent in Tampa to welcome guests, handle check-ins, and assist with requests at our hotel. You’ll be the first and last impression a guest experiences, ensuring a smooth and memorable stay.

The role requires strong communication, multitasking, and a positive demeanor. You’ll use hotel software and Microsoft Office to manage reservations, billing, and guest inquiries, delivering exceptional service from arrival to departure.

Qualifications

• High school diploma or equivalent.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Warmly welcome guests and manage check-ins/check-outs.
• Coordinate with team to handle reservations and guest requests.
• Resolve issues quickly to ensure a smooth guest experience.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Hotel software / Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Conveniently located off I-75, our University of South Florida hotel is just around the corner from all of the popular local attractions like Busch Gardens, Adventure Island Park, the Museum of Science and Industry and the USF Sun Dome. Our Busch Gardens hotel is also close to H. Lee Moffitt Cancer Center, Shriners Hospital, University Community Health and James A. Haley VA Hospital. Visitors enjoy the new Bistro in our lobby offering healthy choices, a variety of breakfast and dinner options, an evening bar, and specialty beverages made with Starbucks® coffee. Guests will enjoy free high speed Internet, a 24-hour business center, and large in-room workstation.