Courtesy Vehicles Coordinator

Swickard Auto Group; San Rafael (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and supplemental cover

Paid time off and holidays

On-the-job training

Career growth

Employee vehicle purchase and service

Job summary

Swickard Auto Group’s Mercedes-Benz of Marin is seeking a Courtesy Vehicle Coordinator to oversee the loaner fleet and ensure a premium, guest-facing service experience. You will coordinate loaner check-outs/returns, verify guest information, and maintain accurate records while representing a luxury brand.

No automotive experience is required; training is provided. The role offers basic healthcare benefits, paid time off, and career growth opportunities within a fast-growing dealer group in

Qualifications

• No prior automotive experience required; training provided.
• Experience in administrative, customer service, or fleet coordination is a strong plus.
• Attention to detail and organization are essential for loaner documentation and fleet tracking.
• Professional, warm, and composed interaction with guests reflecting the Mercedes-Benz brand.

Responsibilities

• Manage the courtesy vehicle fleet and loaner assignments to support service schedules.
• Process loaner agreements with guest information, insurance docs, and paperwork at check-out/return.
• Inspect vehicles for condition, fuel, and mileage; ensure cleanliness and presentation.

Skills

Fleet coordination

Administrative

Customer service

Detail orientation

Organizational skills

Driver's license

Job description

Description

San Rafael, CA | Mercedes-Benz | Luxury brand | Courtesy Vehicle Coordinator | Loaner Fleet | Administrative | Marin County | Bay Area | Veterans encouraged to apply | Starting at $20/hr

• You're organized, detail-oriented, and able to keep a fleet of loaner vehicles running smoothly without losing a single detail
• You're professional and composed with guests -- the loaner experience is part of how we represent the Mercedes-Benz brand
• You're looking for a stable, guest-facing role at a luxury dealership with room to grow

IS THIS YOU?

• You're organized, detail-oriented, and able to keep a fleet of loaner vehicles running smoothly without losing a single detail
• You're professional and composed with guests -- the loaner experience is part of how we represent the Mercedes-Benz brand
• You're looking for a stable, guest-facing role at a luxury dealership with room to grow

Who We Are

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That\'s why we\'ve grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Marin, the courtesy vehicle program is an extension of the service experience we deliver to every guest. When a guest leaves their vehicle with us, the loaner they drive reflects our standard -- and the Courtesy Vehicle Coordinator is the person who makes sure that standard is upheld every single day.

What You\'ll Do

• Manage the courtesy vehicle fleet -- coordinating loaner assignments, check-outs, check-ins, and vehicle availability to support the service department\'s daily schedule
• Process loaner agreements accurately -- verifying guest information, insurance documentation, and completing all required paperwork at check-out and return
• Inspect courtesy vehicles at check-out and return -- documenting condition, fuel level, and mileage on every transaction
• Maintain loaner vehicle cleanliness and presentation -- ensuring every courtesy vehicle is clean, fueled, and ready before a guest takes delivery
• Coordinate with service advisors on loaner scheduling -- communicating availability, expected return dates, and any guest needs in advance
• Track and follow up on overdue loaners -- contacting guests proactively to manage fleet availability and minimize gaps
• Maintain accurate records of all loaner activity in the DMS
• Support the service drive with vehicle staging and additional guest coordination tasks as needed

What We\'re Looking For

• No prior automotive experience required -- we will train the right person from day one
• Previous administrative, customer service, fleet coordination, or rental car experience a strong plus
• Highly organized with strong attention to detail -- loaner documentation and fleet tracking need to be accurate every time
• Professional, warm, and composed with guests -- the loaner interaction is a guest touchpoint that reflects the Mercedes-Benz brand
• Comfortable managing multiple moving pieces simultaneously -- fleet availability, advisor scheduling, and guest communication all at once
• Valid driver\'s license with a clean driving record -- required, as vehicle movement is part of the daily responsibilities
• Reliable, punctual, and self-directed -- the service team depends on loaner availability being managed proactively

What We Offer

• Starting at $20/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training -- no experience necessary
• Career growth -- motivated coordinators at Swickard have grown into service advisor, service support, and operations roles
• Employee vehicle purchase and service discounts
• A guest-facing role at one of Marin County\'s most respected luxury dealerships

Why Mercedes-Benz of Marin

• An award-winning, high-volume Mercedes-Benz store with a loyal, high-net-worth guest base -- the courtesy vehicle program here serves some of the most discerning guests in the Bay Area
• Marin County is a premium market where the guest experience at every touchpoint -- including the loaner -- reflects the standard of the brand
• A role with direct impact on the service experience -- a well-run loaner fleet keeps the service department running smoothly and guests coming back
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are exactly what this role looks like in practice every day
• A supportive team environment where your organization and care for the guest are recognized and rewarded

Mercedes-Benz of Marin\'s courtesy vehicle program is part of how we deliver a premium service experience to every guest who leaves their vehicle with us. The Courtesy Vehicle Coordinator is the person who keeps that program tight -- organized, accurate, and consistently reflecting the standard of the brand.

If you\'re organized, professional, and ready to represent a world-class luxury brand in a guest-facing role -- we\'d like to meet you.