Courtesy Patrol Agent

Onni Group of Companies; Seattle (WA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

3 weeks PTO

Education allowance up to 1000 USD

Referral program

Free onsite parking

Housing discount after 1 year

Friends and family rates

Job summary

Onni is seeking a Courtesy Patrol to ensure a safe, hospitable environment across Seattle properties. You will greet guests, check access, enforce policies, assist front desk, and monitor the property on foot.

The role emphasizes professionalism, strong communication, and quick, calm responses to incidents. Ideal candidates will have excellent English, customer-service focus, knowledge of safety regulations, and the ability to work independently while coordinating with teams.

Qualifications

• Excellent English communication, both verbal and written.
• Knowledge of hospitality operations is strongly preferred.
• Ability to stand and remain on feet for extended periods.
• Proficient with Microsoft Office applications.
• Outstanding customer service skills and friendly demeanor.
• Familiarity with safety and security regulations.
• Self-starter who works well with people at all levels.

Responsibilities

• Secure assigned posts at entry points and greet guests.
• Verify authorization for guests and residents, check IDs and issue wristbands.
• Remind guests of safety policies with dignity and respect.
• Assist front desk agents and roam property to monitor issues.
• Resolve conflicts and determine appropriate action to maintain safety.
• Report problems and respond to emergencies on property.
• Provide first aid for medical emergencies and document incidents.
• Maintain daily activity reports and inventory of lost and found.

Skills

Excellent English communication

Hospitality operations knowledge

Stand for extended periods

Microsoft Office knowledge

Customer service excellence

Friendly, positive personality

Familiarity with safety regulations

Self-starter and people skills

Job description

Job Description

The Courtesy Patrol provides a comfortable and secure environment for all occupants of the property by ensuring that the premises is maintained in accordance with all laws, regulations, and codes pertaining to safety and security. The Courtesy Patrol maintains a hospitable and service-oriented environment by greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors.

Perks & Benefits

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to$18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Free onsite parking for all employees
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What Will You Do

• Responsible for securing assigned posts at entry points and welcoming and greeting guests.
• Ensure guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures.
• Remind guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment.
• Assist front desk agents with situations throughout the property.
• Roam the entire property on foot; monitoring and promptly reporting or solving issues.
• Manage conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts.
• Assess and determine the course of action on certain situations and if the situation merits, asks guests, residents, employees, transients, or outside visitors to leave the property. Handle such issues with dignity and respect and recognize when these situations become a safety or security concern.
• Take appropriate steps to report or correct problems by keeping the safety of everyone involved at the highest priority.
• Respond to emergencies on the property and take necessary steps to report or correct the situation.
• Use a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follow up with guests or employees to ensure total satisfaction.
• Assist with all medical emergencies large or small, administer first aid to guests and employees and recognize when emergency medical assistance needs to be contacted.
• Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property.
• Maintain an inventory of lost and found property. Own communication with guests in person, over the phone, or through email, and prepare shipments of property to return to guests.
• Record all daily activity on a typed Daily Activity Report.
• Perform other duties as required.

What You Bring

• Excellent English communication skills, both verbal and written.
• Knowledge of operations on the Hospitality Industry strongly preferred.
• Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
• Working knowledge of Microsoft Office applications.
• Excellent Customer Service Skills.
• Friendly, outgoing, and positive personality.
• Familiarity with current regulations pertaining to safety and security.
• Must be a self-starter who can initiative and get along with people at all levels both in and out of the community.

Salary Range

$24-$25

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.