Resident Care Supervisor

Onni Group of Companies; Chicago (IL); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Competitive payand a Comprehensive…

Health Saving Account, Flexible Saving

Annual Education Allowance

Generous Referral Program

Fun and collaborative company culture

Friends and Family rates for Level...

Job summary

Onni is seeking a Resident Care Supervisor in Chicago to oversee a Resident Care team and ensure elevated living experiences across all spaces. The role includes interviewing, hiring, training, scheduling, and performance management to uphold brand standards.

You will coordinate with solution providers, manage budgets, and enforce health and safety regulations while maintaining exceptional resident services and collaboration with property leadership.

Qualifications

• Associates degree or equivalent customer service training in Residence Property Management apparatuses.
• Minimum of 3 to 5 years of progressive experience in a Resident care field, two of which were in a supervisory position directing a multi-functional Resident Care team.
• Strong supervisory skills, and excellent oral and written communication.

Responsibilities

• Manage day-to-day resident retention needs of the property.
• Interviews, hires, and trains all Resident Care team members.
• Oversees daily activities of the Resident Care team, including planning and preparing team schedules, assigning tasks and delegating responsibilities, monitoring progress and resident service flow, and appraising team performance.
• Manage team member performance actions such as raises, promotions, disciplinary actions, terminations, etc.
• Schedules and monitors resident living experience in all communal spaces, interior private resident suites and assists with the living experience where it does not meet the high-quality expectation of the brand.
• Ensures resident living experience opportunities and sub-par apparatuses are brought back to a high-level standard and responds to escalated experiences.
• Oversees suites before and after residents occupy and vacate their suite, approving brand standards for incoming residents.
• Ensures the property interior and exterior elevated living experience is met to uphold high expectations and identify opportunities to improve the resident experience.
• Coordinates daily inspection of health and wellness standard areas.
• Inspects building and curb appeal to ensure safety and elevated living experience are met and alerts Resident Care team of areas needing improvement.
• Oversees solution provider selection and manages relations to ensure quality performance.
• Obtains proposals from solution providers and oversees their tasks to completion.
• Prepares, executes, and oversees resident care fiscal responsibilities and ensures expense control.
• Procures resident care supplies for the property while staying within planned financial goals.
• Reviews, prepares, and submits property invoices accurately and in accordance with guidelines.
• Communicates with property owner(s) and/or Property Manager regarding the overall resident care function at the property.
• Ensures an elevated resident care experience to prospective and current residents while promoting a high-quality living experience.
• Promotes and participates in company-sponsored training programs and ensures colleagues participate in all training classes within required time frame.
• Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.
• Complies with all company standards, health and safety rules and regulations, as well as applicable local, state, and federal laws.

Skills

Team leadership

Communication skills

Customer service

Education

Associates degree or equivalent

Job description

Job Description

The Resident Care Supervisor is responsible for overseeing a team of Resident Care team members of the assigned property. This includes oversight of all living experience apparatuses, equipment, and inventory. The individual is responsible for coordinating with outside solution providers, as needed.

Perks & Benefits

• Competitive payand a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will YouDo?

• Responsible for the day-to-day resident retention needs of the property.
• Interviews, hires, and trains all Resident Care team members.
• Oversees daily activities of the Resident Care team, such as planning and preparing team schedules, assigning tasks and/or delegating responsibilities, monitoring progress and resident service flow, reviewing responsibilities for timeliness and accuracy, and appraising team performance.
• Responsible to manage team member performance actions such as raises, promotions, disciplinary actions, terminations, etc.
• Schedules and monitors resident living experience in all communal spaces, interior private resident suites and assists with the living experience where it does not meet the high-quality expectation of the brand.
• Assists the team to consistently evaluate sub-par quality expectations in the areas providing an elevated living experience, assisting daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building as a whole, and the operations of all necessity equipment in the suites.
• Ensures resident living experience opportunities and sub-par apparatuses are brought back to a high-level standard. Responds promptly and professionally to handle any escalated experiences.
• Oversees suites before and after residents occupy and vacate their suite, as well as, approving the suite brand standards for an incoming resident.
• Ensures the property interior and exterior elevated living experience is met on a regular basis to uphold the high expectation of the property and identify opportunities to improve the resident experience.
• Coordinates daily inspection of health and wellness standard areas.
• Inspects building and curb appeal to ensure safety and elevated living experience are met and alerts Resident Care team of areas needing improvement.
• Oversees solution provider selection and manages relations, to ensure quality performance is met.
• Obtains proposals from solution providers, as well as oversees the tasks of solution providers to completion.
• Prepares, executes, and oversees resident care fiscal responsibilities and ensures expense control.
• Procures resident care supplies for the property while staying within the planned financial goals.
• Reviews, prepares, and submits property invoices accurately and in accordance with established guidelines.
• Communicates with property owner(s) and/or Property Manager regarding the overall resident care function at the property.
• Ensures an elevated resident care experience to prospective and current residents while promoting a high-quality living experience.
• Promotes and participates in company-sponsored training programs and ensures colleagues participate in all training classes within required time frame.
• Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.
• Complies with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

What You Bring

• Associates degree or equivalent customer service training in Residence Property Management apparatuses.
• Minimum of 3 to 5 years of progressive experience and responsibility in a Resident care field, two of which were holding a supervisory position directing a multi-functional Resident Care team.
• Strong programmed aptitudes, and a superior knowledge of all building apparatuses and building functional technology.
• Excellent resident care solutions and observation skills.
• Ability to define areas of opportunity to improve the living experience and resolve them quickly; familiarity with local and national building requirements ensuring a safe resident living experience.
• Familiarity with all current health and safety regulations
• Requires strong supervisory skills, coupled with excellent oral and written communication skills
• Ability to work well with ever changing priorities and or opportunities
• Must be a self-starter who can lead team members at all levels both in and out of the property.

Salary:

$38.46 - $43.27 per hour

About the company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.