Courtesy Officer Full Time (Monday thru Friday 4:00pm-12:00am)

Longhorn Village; Austin (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA/FSAs

403B Retirement Savings Plan with ERF

Short Term Disability

Vacation and Sick Paid Time Off

Employee Assistance Program

Discount Meal Program

Job summary

Longhorn Village in Austin, TX is seeking a Courtesy Officer to help maintain a safe and welcoming environment for residents and staff. Under the supervision of the Director of Environmental Services, you will patrol the community, respond to emergencies, alert authorities, and assist with building systems, reports, and work orders while upholding our hospitality commitments to residents and families.

Full-time benefits include medical, dental, vision, retirement plan, paid time off, and an

Qualifications

• High school diploma or equivalent required.
• Preferred: accredited technical school.
• Ability to communicate professionally with residents, families and staff.
• Valid driver?s license required.

Responsibilities

• Patrol community to prevent intrusion and ensure security.
• Alert authorities for fires, unauthorized persons, or medical emergencies.
• Dispatch ambulance or non-emergency transport as needed.
• Answer questions and provide information during non-business hours.
• Write daily activity reports and maintain work area in OSHA-compliant condition.

Skills

Customer service

Geriatric care

Motivation

Relationship management

Education

High school graduate or equivalent

Accredited technical school preferred

Job description

Who We Are:Voted Best of Austin in 2022, Longhorn Village is a Texas born and bred not-for-profit retirement community that guarantees independent living for our residents, plus a full continuum of on-site care that includes assisted living, memory care, skilled nursing and rehabilitation. If you love providing exceptional customer service and are interested in serving the needs of a growing community of active-minded senior adults, please consider joining our award-winning team.Who You Are:We are seeking a candidate with a strong positive attitude toward customer service to act as a Courtesy Officer. This person will have a genuine interest in geriatric care and be able to motivate while maintaining relationships with staff and residents. The right candidate will always strive to do the best job possible, to be creative and to work towards accomplishing facility goals.Position Summary:Under the supervision of the Director of Environmental Services, the Courtesy Officer is primarily responsible for assuring a safe and secure environment for all residents and staff. Secondly the Courtesy Officer will respond to all emergency calls initiated by residents or staff and alert local authorities as needed.Accountabilities:Patrol community premises to prevent and detect signs of intrusion and ensure security of doors, windows, equipment and vehicles.Alert authorities in case of a fire, presence of an unauthorized persons or medical emergency. Dispatch ambulance or non-emergency medical transportation as needed.Answer any questions, and provide information to residents during non-business hours or when concierge is off-duty.Monitor and adjust controls that regulate building systems, such as air conditioning, furnace or boiler.Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Complete work orders with Maintenance itemsMaintain work area and keep the department in compliance with OSHA safety standards.Demonstrates the community hospitality promises towards residents, families, associates and vendors.Full Time Benefits:Medical, Dental, Vision, HSA, FSAShort Term Disability, Accident, Life InsuranceVacation and Sick Paid Time Off403B Retirement Savings Plan with discretionary employer contributionEmployee Assistance ProgramDiscount Meal ProgramHigh school graduate or equivalent required; graduate of accredited technical school preferred, but not required.Must maintain a valid driver’s license.Position may require certifications or licenses as determined by local authority.To Apply:Go to www.longhornvillage.com/careers to submit your employment application!Longhorn Village is an Equal Opportunity Employer and values diversity within the workplace.