Court Tools Support Specialist

TEKsystems; Atlanta (GA); On-site; USD 43,000 - 47,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Atlanta, GA seeks a Court Tools Support Specialist to assist JCATS and JDEX users, provide training, and help ensure data integrity across court systems.

You will troubleshoot issues, document FAQs, and coordinate with courts and IT teams for timely resolutions. This on-site contract role includes occasional Georgia travel and benefits.

Qualifications

• Experience in customer service, IT support, or court administration.
• Strong communication and interpersonal skills for working with court personnel and stakeholders.
• Ability to troubleshoot basic technical issues and follow documented procedures.

Responsibilities

• Provide direct user support and training for JCATS and JDEX.
• Assist with data entry, validation and report generation.
• Coordinate with courts, IT teams, and administrative offices for issue resolution and system improvements.
• Document common issues and develop user guides or FAQs.
• Travel within Georgia for training, meetings, and on-site support.

Skills

Support

Technical support

Trainning

Customer service

Troubleshooting

Juvenile Court Experience

Tools

Microsoft Office

Job description

Description

Position Title: Court Tools Support Specialist (JCATS & JDEX)

Key Duties and Responsibilities

User Support & Training Provide direct support to court personnel and stakeholders using JCATS and JDEX Assist users with troubleshooting, navigating, and utilizing system features Document common issues and develop user guides or FAQs Conduct training sessions and demonstrations as needed

System Administration & Data Support Assist with data entry, validation, and report generation Work with courts to ensure data integrity and compliance with reporting requirements Gather and analyze data for internal and external reporting purposes Support integration efforts between JCATS, JDEX, and other systems

Stakeholder Engagement & Coordination Serve as a liaison between courts, IT teams, and administrative offices Coordinate and communicate effectively with stakeholders to ensure timely resolution of issues and system improvements Assist in gathering user feedback for system improvements Work closely with internal teams to address stakeholder needs

Administrative & Travel Requirements Prepare reports and maintain documentation related to system usage and support requests Travel within Georgia as needed for training, meetings, and on-site support

Additional Responsibilities (as time allows): Crosstrain on various other court tools supported by the Court Tools Support Team, including the Georgia Court Registrar, Gavel, and specific tools used by Superior Court Judges. Provide support for these systems as needed, ensuring a broader level of assistance across Georgia's court systems.

Required Qualifications

Experience working with Juvenile Courts Demonstrated knowledge of juvenile court processes, case types, terminology, and workflows Experience in customer service, IT support, or court administration Strong communication and interpersonal skills to work effectively with court personnel and stakeholders. Ability to troubleshoot basic technical issues and follow documented procedures Experience working with case management systems, databases, or reporting tools is a plus Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with data reporting

Skills

Support, Technical support, Trainning, Customer service, Troubleshooting, Juvenile Court Experience

Additional Skills & Qualifications

Preferred Qualifications Experience working with court systems, government agencies, or legal technology Knowledge of data entry, validation, and report generation best practices Ability to manage multiple tasks and adapt to changing priorities Work Environment: On-site work model, requiring in office hours Occasional travel within Georgia to support Courts

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay And Benefits

The pay range for this position is $31.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Atlanta,GA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.