Court Resource Center Specialist

Cuyahoga County Juvenile Court; Cleveland (OH); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Employee Assistance Program

Paid time off & holidays

OPERS retirement plan

Job summary

Cuyahoga County Juvenile Court is seeking a Resource Center Clerk to provide essential clerical support in the Legal Division’s Clerk’s Office. You will greet clients, route calls, and operate the court information system to manage case data and paperwork for visitors.

The role emphasizes strong communication, accuracy, and the ability to work with courtroom personnel and the public in a fast-paced environment. Proficiency with iCase and MS Word is preferred.

Qualifications

• Requires high school diploma or equivalent; college degree preferred.
• Minimum one year clerical experience in a legal setting; Clerk’s Office experience preferred.
• Strong communication and customer service skills with ability to handle multiple interruptions.

Responsibilities

• Greet clients and staff; answer and direct incoming calls.
• Enter and retrieve court data in the Juvenile Court information system.
• Maintain a client activity database and provide paperwork to visitors.
• Assist with online forms and website chat questions as needed.
• Collaborate with Clerk’s Office and Mediation staff to verify information.
• Provide front line support and resolve work-related issues with supervisor guidance.

Skills

Oral and written communication

Intermediate computer skills

Customer service

Stress management

Leadership abilities

Spanish helpful

Education

High school diploma or equivalent

College degree preferred

Tools

iCase

Microsoft Word

Copy machine

Fax machine

Job description

Cuyahoga County Juvenile Court is seeking a Resource Center Clerk to provide essential clerical support in the Legal Division’s Clerk’s Office. You will greet clients, route calls, and operate the court information system to manage case data and paperwork for visitors.

The role emphasizes strong communication, accuracy, and the ability to work with courtroom personnel and the public in a fast-paced environment. Proficiency with iCase and MS Word is preferred.