Resource Center Clerk

Cuyahoga County Juvenile Court; Cleveland (OH); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Employee Assistance Program

Paid time off & holidays

OPERS retirement plan

Job summary

Cuyahoga County Juvenile Court is seeking a Resource Center Clerk to provide essential clerical support in the Legal Division’s Clerk’s Office. You will greet clients, route calls, and operate the court information system to manage case data and paperwork for visitors.

The role emphasizes strong communication, accuracy, and the ability to work with courtroom personnel and the public in a fast-paced environment. Proficiency with iCase and MS Word is preferred.

Qualifications

• Requires high school diploma or equivalent; college degree preferred.
• Minimum one year clerical experience in a legal setting; Clerk’s Office experience preferred.
• Strong communication and customer service skills with ability to handle multiple interruptions.

Responsibilities

• Greet clients and staff; answer and direct incoming calls.
• Enter and retrieve court data in the Juvenile Court information system.
• Maintain a client activity database and provide paperwork to visitors.
• Assist with online forms and website chat questions as needed.
• Collaborate with Clerk’s Office and Mediation staff to verify information.
• Provide front line support and resolve work-related issues with supervisor guidance.

Skills

Oral and written communication

Intermediate computer skills

Customer service

Stress management

Leadership abilities

Spanish helpful

Education

High school diploma or equivalent

College degree preferred

Tools

iCase

Microsoft Word

Copy machine

Fax machine

Job description

Job Title: Resource Center Clerk Salary Grade: 12
Division/Department: Legal Division/Clerk’s OfficeSalary: $49,150.40

Reports To: Senior Supervisor Date Posted: 9/10/26

FLSA Status: Non-Exempt Last Revised: 2/17/26

Benefits of Employment

Insurance: Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program. Supplemental Life may be purchased at group rates.

Paid Time Off: Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.

Retirement: Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

The Resource Center Clerk provides clerical support to the Resource Center as well as assists the Supervisor within the assigned unit.

Greets clients and staff.

Answers and directs incoming telephone calls.

Utilizes the Juvenile Court case information system to enter and retrieve court-related data.

Maintains a database of all clients visiting the Resource Center.

Provides legal information (not legal advice) and paperwork to clients visiting the Resource Center.

Interacts with Mediation staff and Clerk’s Office staff to verify information.

Answers in-person requests from clients, counsel, courtrooms, and Court staff.

Maintains accurate, ongoing updates of client activity.

Provides front line support to staff resolving work-related issues as they arise; consults with the Supervisor when a work- related issue cannot be resolved independently.

Provides coverage assisting with work-related issues.

Suggests modifications or improvements to processes and procedures.

Works in collaboration with Clerk’s Office and Mediation staff.

Contacts other courts, agencies, etc. to access screening information and provide applicable paperwork.

Assists clients with completing on-line paperwork.

Answers and directs client questions through website chat feature.

Performs other duties as assigned.

Supervisory Responsibilities

Has no direct supervisory responsibility for staff members.

Equipment Operated

Standard office equipment and office technology such as copy machines, personal computers and telephones.

Confidential Data

All court-related information regarding hearings, etc. that the employee may come in contact with by working in the facility.

Working Conditions

Potential exposure to hazardous situations that may occur in the court environment. Must be able to tolerate exposure to evidence and testimony that may be disturbing; clients who may potentially be verbally or physically uncooperative; allergens, such as perfumes and dust.

Usual Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to repetitively lift and move up to 15 pounds.

Knowledge, Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position is subject to many interruptions and may be required to handle multiple calls and inquiries at once.

Must have good oral and written communication skills, intermediate level computer skills, ability to use a copy machine and a fax machine. Working knowledge of Intake & Mediation Office overall operations and the importance of how it fits into the Court. Must be dependable. Must possess the ability to answer a large volume of phone calls daily and have excellent customer service skills. Must be able to work effectively with courtroom personnel, other court employees and the general public. Must be professional and helpful in a fast-paced and potentially stressful environment. Proficient in operating iCase and knowledge of Microsoft Word. Must be a self-starter with leadership abilities. Must be alert and able to handle stressful situations and use good judgment in notifying appropriate individual to deal with problem situations in the office. Ability to speak Spanish is helpful.

Education and/or Experience

High school diploma or equivalent, college degree preferred.

And

Minimum of one (1) year clerical experience in a legal setting; prefer experience working in a Clerk’s Office performing legal services clerk or deputy clerk duties.

Licensure or Certification Requirements

None

Court Expectations of Employee

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees.

Court Mission Statement

To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.

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