Court Research Analyst

RELX INC; Philadelphia (Philadelphia County); A distancia; USD 44.000 - 74.000; Jornada completa

Descripción de la vacante

LexisNexis Legal & Professional is seeking a Legal Research Specialist to support customers by conducting legal research and managing expert witness search requests. You will deliver accurate, timely information and ensure a high-quality service experience while handling order management duties.

The role combines research, customer service, and cross-functional collaboration to help clients find information efficiently and effectively, contributing to positive outcomes.

Formación

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong customer service and relationship-building abilities.
• Experience in law, legal research, or customer support is preferred.

Responsabilidades

• Conduct legal research and provide information using internal and external resources.
• Deliver clear, concise, accurate, timely communication to customers.
• Apply standards to order management to meet departmental objectives.
• Advocate for the customer by reporting feedback and resolving issues.
• Collaborate across the organization to work effectively in a team.

Conocimientos

Verbal and written communication

Microsoft Office

Customer service

Legal research experience

Herramientas

Microsoft Office

Descripción del empleo

Home based-Ohio

Home based-Georgia

Home based-Washington

Home based-Oregon

Home based-North Carolina

Home based-Pennsylvania

Home based-California

Home based-Washington DC

Home based-Florida

Full time

R118418

Do you enjoy answering and researching legal queries?

Are you a customer-centric and data-driven individual?

About our Team

Intelligize is the leading provider of best-in-class content, exclusive news collections, regulatory insights, and powerful analytical tools for compliance, transactional and financial reporting professionals. Intelligize offers a web-based research platform that ensures law firms, accounting firms, corporations, and other organizations stay compliant with government regulations, build stronger deals and agreements, and deliver value to their shareholders and clients. Headquartered in New York City, Intelligize serves Fortune 500 companies, including Starbucks, IBM, Microsoft, Verizon and Walmart, as well as many of the top global law and accounting firms.

About the Role

As a Legal Research Specialist, you will support customers by conducting legal research, managing expert witness search requests, and delivering accurate, timely information. This role combines research, customer service, and order management responsibilities, offering the opportunity to make a meaningful impact by helping customers find the information they need and ensuring a high-quality service experience.

Responsibilities

• Conduct research and provide information obtained by using internal and external resources
• Deliver clear, concise, accurate, timely and thorough communication to internal and external customers
• Apply established standards to the order management process to effectively meet departmental objectives
• Act as an advocate for the customer in reporting feedback and resolving issues
• Work effectively and cooperatively in a team environment and collaborate across the organization

Requirements

• Demonstrate excellent verbal and written communication skills
• Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
• Be able to show great customer service and relationship building skills
• Have equivalent work experience in law, legal research, customer support, or a related field

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $42,200 - $70,400.

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.