Court Operations & Public Service Support Officer

Ministry of Justice; Shrewsbury (MA); On-site; USD 33,000 - 43,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) at Shrewsbury Justice Centre invites applications for a customer-facing role delivering administrative support and case progression across the court system. You'll work as part of a team, handle papers, files and hearings, and liaise with court users.

The role requires strong customer service, attention to detail, and clear communication across in-person, phone and digital channels.

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills; with excellent attention to detail.
• Effective communication and organisational skills; confident in person, over the phone, digitally and in writing.
• Resilient and empathetic to handle sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Responsibilities

• Progress cases through the court/tribunal system and provide customer service and administrative support.
• Prepare papers and files for court, tribunals, hearings and meetings including handling sensitive information.
• Create and update records digitally, interpreting information required on a court file accurately.
• Communicate with the public, judiciary, and other court users and organisations.
• Support the smooth running of court proceedings and ensure court runs efficiently.

Skills

Customer service

Digital skills

Communication

Empathy

Teamwork

Job description

HM Courts & Tribunals Service (HMCTS) at Shrewsbury Justice Centre invites applications for a customer-facing role delivering administrative support and case progression across the court system. You'll work as part of a team, handle papers, files and hearings, and liaise with court users.

The role requires strong customer service, attention to detail, and clear communication across in-person, phone and digital channels.