Court Operations Associate - Remote-Eligible Customer Service

Minnesota Judicial Branch; Saint Paul (MN); Hybrid; USD 30,000 - 33,000; Full time

Job summary

The Minnesota Judicial Branch, Second Judicial District Court, is seeking a Customer Service focused Court Operations Associate in the Civil/Family Court Division. The role provides high-volume, in-person and phone support to the public, attorneys, and staff, handling civil and probate matters with accuracy and discretion.

On-site with occasional remote work, the position requires strong communication, data entry, and judgment under pressure while maintaining confidentiality and professionalism

Qualifications

• High school graduation or equivalent.
• At least six months' experience providing excellent customer service.
• Ability to handle multiple tasks while maintaining high accuracy.
• Excellent verbal and written communication skills.
• Reliable, accountable, adaptable and flexible.
• Ability to work respectfully with people from diverse backgrounds.
• Proficient with Microsoft Office.
• Ability to learn computer programs and technology.
• Access to reliable internet for remote work.
• On-site work at Ramsey County Courthouse, St. Paul, MN.

Responsibilities

• Provide high-level customer service over the phone, at the counter, and through email.
• Review and accept legal documents for completeness, accuracy, and compliance with court rules and statutes.
• Enter permanent record information into MNCIS, ensuring accuracy and confidentiality.
• Locate and retrieve court cases and case filings and documents as needed.
• Handle cash transactions, reconcile cash drawers, and maintain accurate records of financial activity.
• Review reports and take necessary action to ensure compliance with court policies and procedures with a high-level of attention to detail.
• Process incoming and outgoing mail.
• Other duties as assigned by the Civil Supervisor.

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

Reliability

Adaptability

Diversity awareness

Microsoft Office

Tech literacy

Remote work internet access

On-site work

Education

High school diploma

Tools

MNCIS

Job description

The Minnesota Judicial Branch, Second Judicial District Court, is seeking a Customer Service focused Court Operations Associate in the Civil/Family Court Division. The role provides high-volume, in-person and phone support to the public, attorneys, and staff, handling civil and probate matters with accuracy and discretion.

On-site with occasional remote work, the position requires strong communication, data entry, and judgment under pressure while maintaining confidentiality and professionalism