Court Operations Associate - Roseau County

Minnesota-Judicial-Branch; Roseau (MN); On-site; USD 29,000 - 32,000; Full time

Job summary

The Ninth Judicial District is seeking a Court Operations Associate in Roseau County Court Administration to process cases and assist court customers ensuring fair, timely resolutions.

The role requires attention to detail and strong customer service in a fast-paced, high-volume electronic environment. AFSCME-represented, it involves individual and team work with varied duties including calendar management and courtroom support.

Qualifications

• High school diploma or equivalent.
• One year of relevant experience or greater, including customer service, administrative work, office and clerical work.
• Experience providing customer service.

Responsibilities

• Perform the full range of court operation work in a specific area of court case processing.
• Perform advanced clerical functions and handle multiple case types.
• Assist attorneys, parties, self-represented litigants, judges and the public by answering questions in person, by phone, mail or electronically.
• Provide courtroom support by working with judges, court reporters and other justice partners.
• Review, enter and update case information using an electronic case processing system and related applications.
• Schedule and maintain court calendars.
• Receive, process and receipt payments due to the court.
• Attend court and assist by calling cases, taking notes and handling documents in the courtroom.
• May perform duties of an Electronic Recording Equipment Operator (EREO).

Skills

Customer service

Administrative support

Attention to detail

Education

High school diploma or equivalent

Job description

The Ninth Judicial District is seeking to fill a Court Operations Associate position within Roseau County Court Administration.

In this fast-paced and detail-oriented role, you will be responsible for processing cases and assisting court customers and justice partners in order to provide justice through a system that assures equal access for the fair and timely resolution of cases and controversies.

This AFSCME-represented position is classified as a Court Operations Associate. Work is completed individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that requires dedication to providing excellent customer service, strong attention to detail, and technological skills to match our fast-paced, high volume, electronic environment.

Example of Duties - What YouWillDo

The following are examples of major job duties expected of this position:

• Perform the full range of court operation work that may involve responsibility for a specific area of court case processing
• Perform a variety of advanced clerical functions and multiple case types
• Provide assistance toattorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically
• Provide courtroom support by working with judges, court reporters, and other justice partners
• Review, enter, record, and update case information using an electronic case processing systemand related applications and equipment
• Schedule andmaintaincourt calendars
• Receive, process, and receipt payments due to the court
• Attend court andassistbycalling cases, takingnotes,and handling documents in the courtroom
• May perform the duties ofan Electronic Recording Equipment Operator (EREO) includingrecording and monitoring court proceedings

Typical Qualifications - What YouMustHave

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work
• Experience providing customer service

Preferred Qualifications - Nice to Have

• Certificate or degree in a related field
• Considerable knowledge of court procedures, policies, and records management
• Experienceworking with the court's electronic case processing system
• Experience providing customer service
• Understanding of principles and practices of court proceedings, with an emphasis on applicable statutes, rules, and ordinances
• Ability to write job procedures and develop training materials in order to provide technical and procedural training to staff
• Ability to organize workflow and meet deadlines, plan and coordinate the daily work of other employees engaged in a variety of activities
• Ability to be flexible in changes with workload, job assignments, new procedures, different computer systems, court trends, and priorities
• Excellent listening, multitasking and customer service skills
• Ability to develop and maintain effective working relationships
• Ability to express ideas concisely and clearly, both orally and in writing
• Skill in organization, planning, and follow through
• Dependable and adaptable

What YouWill Bring

• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
• Knowledge of basic math
• Skill in navigatingdifficult situationsand resolving conflict in a respectful and courteous manner
• Ability to effectively support court users who have limited experience with the judicial system
• Ability toprovideexceptional customer service while working under pressure in a high volume, fast-paced environment
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
• Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
• Ability to communicate effectively, both orally and in writing
• Well organized, detail oriented, and analytical

Supplemental Information

The hours for this position will be between 8:00 a.m. and 4:30 p.m., Monday-Friday; hours may vary depending on business needs.

The expected starting salary for external candidates is $21.45 per hour up to midpoint of the salary range, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

This AFSCME-represented position is posted for bidding and internal application by current Minnesota Judicial Branch employees only. The filling of AFSCME-represented positions is governed by the labor agreement, which requires that represented candidates be considered first. AFSCME-represented court employees applying for this position must have successfully passed their original 6-month probationary period and served 6 months in their current position prior to applying for this position.

For external applicants, the selection process is a resume-based, skill-matching process. If your skills match the required skills for this position, the department may contact you.

Please contact Human Resources with questions regarding this posting via email: [e-mail]; Phone:[phone].