Court Communications Specialist

King County; Seattle (WA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

King County District Court is seeking a Communications Clerk who is an active learner, good listener, adaptive, reliable, and action oriented. The role involves providing customer service to callers and the public, referencing resources on programs, services, policies, and procedures, and delivering equitable service in a fast-paced environment.

The position requires attention to detail, teamwork, and strong communication skills.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with standard office software and data entry.

Responsibilities

• Answer telephones.
• Provide Court-specific information to callers in writing or over the phone.
• Research and solve problems to address inquiries; verify information.
• Perform data entry and draft internal and external correspondence.
• Assist coworkers as assigned.
• Maintain accurate case notes and follow procedures.
• Guide callers through court processes and online navigation.
• Identify obstacles and provide additional information to help interactions with the court.
• Perform other duties as assigned.

Skills

Customer Service

Communication

Data Entry

Microsoft Office

Active Listening

Tools

Microsoft Office

Teams

Job description

King County District Court is seeking a Communications Clerk who is an active learner, good listener, adaptive, reliable, and action oriented. The role involves providing customer service to callers and the public, referencing resources on programs, services, policies, and procedures, and delivering equitable service in a fast-paced environment.

The position requires attention to detail, teamwork, and strong communication skills.