Court Communications Clerk

King County; Seattle (WA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

King County District Court is seeking a Communications Clerk who is an active learner, good listener, adaptive, reliable, and action oriented. The role involves providing customer service to callers and the public, referencing resources on programs, services, policies, and procedures, and delivering equitable service in a fast-paced environment.

The position requires attention to detail, teamwork, and strong communication skills.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with standard office software and data entry.

Responsibilities

• Answer telephones.
• Provide Court-specific information to callers in writing or over the phone.
• Research and solve problems to address inquiries; verify information.
• Perform data entry and draft internal and external correspondence.
• Assist coworkers as assigned.
• Maintain accurate case notes and follow procedures.
• Guide callers through court processes and online navigation.
• Identify obstacles and provide additional information to help interactions with the court.
• Perform other duties as assigned.

Skills

Customer Service

Communication

Data Entry

Microsoft Office

Active Listening

Tools

Microsoft Office

Teams

Job description

King County District Court Profile

KCDC is the largest and most technologically advanced Court of Limited Jurisdiction in the State of Washington. It currently processes approximately 300,000 matters per year with 25 elected judges and roughly 260 employees at 8 courthouse locations. The Court is a leader in many areas involving public safety and access to justice, including the use of problem-solving courts, jail-alternative programs, technology- and judge-managed probation services. Thirteen cities contract with King County for court services provided by KCDC.

Position Summary

King County District Court is seeking a Communications Clerk who is an active learner, good listener, adaptive, reliable, and action oriented. The responsibilities of a Court Communications Clerk include providing customer service that typically involves receiving and handling callers' inquiries and/or complaints and responding to informationrequests. Duties involve providing court participants and the public with available court information, which includes referencing resources around basic programs, services, policies and/or procedures.

Court Communications Clerks must provide outstanding & equitable customer serviceduring stressful situations, attention to detail, thrive in a team environmentwith superb problem-solvingskills, and be comfortable interacting with executive-level management and members of the public via telephone on a daily basis. We need Court Communications Clerks to be committed to continuous learning, open to changewith a positive attitude, and be able to succeed in a fast-pacedand a culturally diverseenvironment.

• Answer telephones.
• Provide Court-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone or in writing.
• Research and problem solve to accurately and efficiently address callers' inquiry. Determine validity, correctness and completeness of information received. Maintain and/or retrieve information and compile data that may require information searches through files, contracts, records, or computer files.
• Perform data entry and draft internal and external correspondence.
• Assist co-workers as assigned.
• Following procedures and keeping accurate case notes.
• Walk callers through court processes such as navigation of website, e-filing, appearing for zoom.
• Identify obstacles of callers, making sure they receive all needed information that may not have been originally requested, but may assist them and/or provide additional information that would help them in their interactions with the court.
• Perform other duties as assigned.

• Effective customer service skills and techniques via telephone. Demonstrated experience practicing discretion, patience, etiquette, professionalism.
• Strong, professional oral and written communications skills.
• Ability to adhere to general office principles and practices.
• General computer knowledge and keyboarding skills, including use of word processing and spreadsheet applications.
• Knowledge of proper English grammar, usage, and spelling.
• Interpersonal and human relations skills.
• Ability to exercise active Listening.
• Organizational and problem-solving skills.
• Experience and comfortability using computer applications such as Teams, Microsoft Office, and/or other applications.
• Acquiring knowledge of specialized terminology relevant to position's assignment.
• Experience taking initiative and adapting to changes in workload demand.
• Strong attention to detail and experience with accurate note taking.
• Ability to follow written and oral procedures.

Desired qualification

• Candidates with fluency in one or moreof the following languages are encouraged to apply: American Sign Language, Amharic, Chinese, Farsi, Korean, Punjabi, Russian, Samoan, Somali, Spanish or Vietnamese.

• Selection process: Application materials will be screened for qualifications; the most competitive candidates will be invited for one or more panel interviews. Any employment offer will be contingent upon the results of a criminal background investigation and fingerprinting.
• Work schedule: Regular, working a 40-hour workweek. Responsibilities occasionally may require additional working hours in order to meet deadlines. After hours, on-call support is required.
• Working Conditions: Work is typically performed in an office environment with a moderate amount of noise (computers, printers, light traffic). This role routinely uses standard office equipment.
• Who may apply: This recruitment is open to all qualified applicants and may be used to fill current and or/future Regular (full-time), term-limited temporary positions over the next six months.

• Work location: Thisis a hybrid position. In-person work is based at the King County Courthouse, 516 3rd Ave, Seattle, Washington.

King County District Court is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Marwan Alqaysi
Senior Human Resource Analyst

[e-mail]