Court Clerk I: Case Processing & Customer Service

Colorado Judicial Branch; Fort Collins (CO); On-site; USD 46,000 - 67,000; Full time

Job summary

Colorado Judicial Branch is seeking an entry-level case processing assistant in Colorado. You will provide customer service at the counter, by phone, and electronically, create new cases, process pleadings, accept payments, and support more advanced duties as you train.

The role emphasizes data entry, case management, and adherence to laws/regulations. Salary is based on experience and compliant with state pay plans; a strong emphasis on accuracy and customer service is required.

Qualifications

• High school diploma or GED/Equivalent required.

Responsibilities

• Assists customers with paperwork, answers questions, reviews court forms for completeness, and assigns case numbers.
• Receives and processes incoming correspondence via email, mail, e-filing, and in-person filings, and distribution.
• Directs customers to appropriate services such as legal clinics, self-help information and specialists, Supreme Court and local libraries, the bar association, or family court facilitators.
• Maintains case documentation and updates case management system, including adding case information and documentation, updating contact information, processing bond forfeitures, and entering transcript requests.
• Transfers information from law enforcement tickets or information filed into the case management system.
• Manages scheduling for time sensitive cases, such as cases requesting protection orders or other emergency matters.
• Receives and processes referring court records from the trial court; maintains the referring court record server; transmits records to litigants; processes and returns records upon mandate.
• Accepts and processes payments via cash, check, and credit card for court fines, fees, filing fees, and bonds; reconciles cash drawer and daily deposits.
• Responds to customer inquiries via phone, email, and voice mail; acts as liaison and explains court processes without providing legal advice.
• Trains within trial court/appellate court procedures.
• Issues orders and notices from the court and ensures service to litigants and courts.
• Completes required trainings and attends meetings as requested.
• Performs other duties as assigned.

Education

High school diploma or G.E.D.

Job description

Colorado Judicial Branch is seeking an entry-level case processing assistant in Colorado. You will provide customer service at the counter, by phone, and electronically, create new cases, process pleadings, accept payments, and support more advanced duties as you train.

The role emphasizes data entry, case management, and adherence to laws/regulations. Salary is based on experience and compliant with state pay plans; a strong emphasis on accuracy and customer service is required.