Court Case Management Specialist

Pima County; Green Valley (AZ); On-site; USD 26,000 - 35,000; Full time

Job summary

Pima County's Green Valley Justice Court seeks a Court Case Management Generalist to join a fast-paced civil/criminal case management environment. The role emphasizes accurate data entry, customer service by phone and in person, and processing filings and payments.

The ideal candidate has a high school diploma and at least two years of office or customer service experience; bilingual English/Spanish is highly preferred.

Qualifications

• High school diploma or equivalent AND two years of customer service and/or office experience.
• Experience using a case management system in an office setting.
• Confidentiality in a legal or government setting preferred.
• Customer service in an office environment desired.
• Ability to multitask in a high-volume workload; bilingual English/Spanish preferred.

Responsibilities

• Provide customer service by telephone and in person; assist with court hearings, procedures, and fees.
• Review court or case files for accuracy and determine next actions.
• Receive and process payments; issue receipts and balance daily cash.
• Establish payment arrangements according to policy and procedures.
• Create calendar events in the court’s case management system.
• Provide in-person coverage at the information window; respond to emails.

Skills

Customer service

Office experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Case management system

Job description

Pima County's Green Valley Justice Court seeks a Court Case Management Generalist to join a fast-paced civil/criminal case management environment. The role emphasizes accurate data entry, customer service by phone and in person, and processing filings and payments.

The ideal candidate has a high school diploma and at least two years of office or customer service experience; bilingual English/Spanish is highly preferred.