Courier Payments & Incentives Leader

Wonder; New York (NY); On-site; USD 149,000 - 165,000; Full time

Benefits offered by this job

Equity

401(k)

Health, dental, vision

Paid time off

Parental leave

Discounted meals

Job summary

Wonder is seeking a senior leader to define and optimize courier payments and incentives across markets. You will shape pricing, base pay, and bonuses to drive earnings and reliability, while owning the annual budget and partnering with Finance for forecasting and investments.

You will coach a talented team, set priorities, and collaborate with Analytics, Product, and Legal to scale programs. This role anchors pay strategy in a fast-growing, gig-economy environment.

Qualifications

• Bachelor's degree or equivalent practical experience in analytics, economics, finance, operations, engineering, or related field.
• 8–10 years of relevant experience in marketplace operations, analytics, pricing, payments, incentive strategy, or related field with ownership of measurable financial and operating outcomes.
• 3–5 years of people management or team leadership experience, including coaching analytical talent, setting priorities, and developing a team.

Responsibilities

• Set the vision and roadmap for courier payments, offer pricing, and incentives. Define how base pay, market adjustments, and bonuses work together to support courier earnings, engagement, and delivery reliability.
• Own the annual driver payments and incentives budget. Partner with Finance on planning, forecasts, spend pacing, variance explanations, and investment decisions; be accountable for results against plan.
• Lead and develop the Courier Payments & Incentives team. Set priorities, coach analytical and operational talent, allocate resources, and build clear accountability for business outcomes.
• Own engagement and incentive programs across activation, peak-demand participation, retention, and reactivation. Determine eligibility, offer structure, timing, and investment by market and courier segment.

Skills

SQL

Advanced Excel

Experiment design

Python or R

Forecasting

Tableau or BI

Dynamic pricing

Bid optimization

Analytical mindset

Education

Bachelor's degree or equivalent in analytics, economics, finance, operations, engineering

Tools

SQL

Excel

Python

R

Tableau

Job description

Wonder is seeking a senior leader to define and optimize courier payments and incentives across markets. You will shape pricing, base pay, and bonuses to drive earnings and reliability, while owning the annual budget and partnering with Finance for forecasting and investments.

You will coach a talented team, set priorities, and collaborate with Analytics, Product, and Legal to scale programs. This role anchors pay strategy in a fast-growing, gig-economy environment.