Courier

TridentCare; Daly City (CA); On-site; USD 24,796 - 35,817; Full time

Job summary

TridentCare in Daly City, CA is seeking a dedicated courier/driver to support phlebotomy and laboratory operations. You will perform deliveries, pickups, and ensure proper handling of specimens while maintaining patient confidentiality.

The role emphasizes courteous communication, safe driving, and multi-tasking across scanning, data entry, and coordination with the dispatch and lab teams.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with a clean driving record; ability to drive safely.
• Excellent interpersonal skills for communication with medical and laboratory personnel.
• Previous courier or driving experience preferred.
• Knowledge of safe motor vehicle operation and traffic laws.

Responsibilities

• Must keep a courteous flow of communication with phlebotomist/nurses/customers.
• Must multi task to include additional duties such as scanning, centrifuging, data entry.
• Makes deliveries to specific departments, facilities, drop-sites, offices, or persons.
• Picks up items from designated facilities, drop-sites, offices, or persons for immediate, next day, or future delivery.
• Refrain from any discussion of patient information outside the Laboratory.
• Follows established phlebotomy procedures for obtaining blood samples where applicable.
• Plans, organizes draw schedule with attention to priority of patients.
• Maintains all equipment in good working order and reports problems promptly.
• Notifies dispatch of availability for future assignment.

Skills

Interpersonal skills

Driver safety

Courier/driving experience

Communication with medical staff

Multi-tasking

Education

High school diploma or equivalent

Job description

• Must keep a courteous flow of communication with phlebotomist/nurses/customers.
• Must multi task to include additional duties such as scanning, centrifuging, data entry.
• Makes deliveries to specific departments, facilities, drop-sites, offices, or persons.
• Picks up items from designated facilities, drop-sites, offices, or persons for immediate, next day, or future delivery.
• Refrain from any discussion of patient information outside the Laboratory.
• Knowledge of required specimen preservation and handling including picking up of none blood specimens.
• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work process, and work cooperatively and jointly to provide quality seamless customer service.
• Suggest changes to supervisor or appropriate staff members to improve customer service and communicates any changes in schedules as well.
• Respond to requests for information, care or service in a timely and polite manner.
• Work with others in respectful, cooperative manner and exhibits warmth, courtesy, and professionalism.
• Represent TridentCare positively in each communication with patients, families, physicians, other employees and contacts outside the Laboratory.
• Adhere to dress code and wear proper identification badge at all times.
• Inform immediate supervisor of request that cannot be handled in a timely manner.
• Inform appropriate staff of any accidents and/or injuries immediately in written form. Cooperate with others in institution-wide programs and projects as assigned through attendance, completion of tasks, and adoption of policies.
• Maintain personal behavior to be consistent with a clean, quiet, respectful environment for customers, patients, facilities, co-workers, and any other contacts.
• Follow work attendance policies; maintains consistent attendance and punctuality
• Performs other duties as assigned by the supervisor.
• Follows established phlebotomy procedures for obtaining blood samples from patients.
• Properly and accurately identify patients according to TridentCare phlebotomy patient identification policy prior to drawing.
• Ensures that specimens are properly labeled, in the proper tube and accompanied by a completed requisition, including patient billing information prior to transport.
• Follows TridentCare phlebotomy policy on transporting PHI.
• Plans, organizes draw schedule with attention to priority of patients.
• Completes written logs, time sheets and other required records in a neat and accurate manner.
• Works cooperatively with dispatch, payroll, laboratory and courier departments.
• Maintains all equipment in good working order and reports problem immediately to Area Phlebotomy Supervisor.
• When on-duty, answers company issued mobile device promptly and is ready and available to work.
• Notifies dispatch of availability for future assignment.

Required Skills

• High school diploma or equivalent.
• Valid driver's license with a good driving record and ability to drive safely.
• Excellent interpersonal skills for communication with medical and laboratory personnel.
• Previous courier or driving experience.
• Principles and practices of safe motor vehicle operation and maintenance.
• Traffic laws, ordinances, and rules involved in motor vehicle operation.