Countywide Matcher, Interim Housing

Los Angeles Homeless Services Authority; Santa Monica (CA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Los Angeles Homeless Services Authority (LAHSA) seeks a proactive professional to coordinate interim housing referrals and system improvements. You will liaise with Health Agency partners, oversee referrals to bridge housing and other bed types, and work with IT/HMIS to enhance matching.

Strong collaboration, analytic, and communication skills are essential. The role requires a Bachelor’s degree or 3+ years in program coordination, and offers hybrid onsite work with a competitive benefits

Qualifications

• Understanding of the Coordinated Entry System.
• Knowledge of Interim Housing (crisis housing, bridge housing, etc.).
• Experience with system change and leading system integration efforts.
• Ability to think systematically and drive daily operations towards system goals.
• Ability to establish excellent relationships and work cooperatively with diverse groups.
• Demonstrated experience observing and analyzing trends for systems change.
• Ability to learn concepts and skills to work toward project and system goals.
• Ability to be flexible and adapt to changing needs/demands of system.
• Ability to think critically and strategically, balancing client needs, end user experience, and system goals.
• Strong written and verbal communication skills.
• Demonstrated organizational skills.
• Proven ability to work independently and manage multiple projects within a multi-disciplinary team.
• Self-motivated to produce quality results and maintain high standards.
• Collaborative problem solver with strategic and design thinking.

Responsibilities

• Refine the interim housing access process in partnership with LA County Health Agency.
• Provide IT/HMIS coordination to improve interim housing matching.
• Receive and track referrals and match to various bed types.
• Provide training and technical assistance to providers on referral processes.
• Observe and analyze system changes and recommend improvements.
• Facilitate discussions to eliminate placement barriers and improve system effectiveness.
• Develop relationships with stakeholders to inform system insights.
• Support overall Coordinated Entry System activities as directed.
• Perform other duties as assigned.

Skills

Coordinated Entry System

Interim Housing knowledge

System change leadership

System thinking

Relationship building

Trend analysis

Learning agility

Adaptability

Critical thinking

Written and verbal communication

Organizational skills

Independent multi-project work

Self-motivation

Collaborative problem solving

Education

Bachelor's degree (Policy / Public Admin / Business / Social Welfare)

Tools

Microsoft Outlook

Word

Excel

HMIS

Job description

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work impact the community, but we also offer a comprehensive and competitive benefits package.

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC), we coordinate and manage federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

The Countywide Matcher, Interim Housing (Countywide Matcher) facilitates access to Interim Housing opportunities throughout Los Angeles County. The Countywide Matcher serves as a liaison with the Los Angeles County Health Agency to assist in the development and implementation of a Countywide Interim Housing access system. The Countywide matcher also works with LAHSA's IT and HMIS Departments to implement technological enhancements to improve interim housing matching. The Countywide Matcher represents LAHSA and its role as the homeless system administrator for Los Angeles County.

Term

Full-time, Non-Exempt, Temporary ending June 30, 2027. Continuation of employment is contingent upon funding availability.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

• In partnership with the Los Angeles County Health Agency (Department of Health Services (DHS), and Department of Mental Health (DMH), continually refine the interim housing access process for Los Angeles County.
• Work with DHS and DMH to provide "air traffic control" to certain types of LAHSA funded interim housing. This includes interim housing transfers, "step up" or "step down" placements, decompression efforts, and interim housing demobilization efforts.
• Receive and track referrals and match interim housing referrals to various interim housing bed types including but not limited to bridge housing, A Bridge Home bed, Project Room Key beds, and other crisis housing beds as applicable.
• Work collaboratively with LAHSA’s IT and HMIS Departments to implement technological enhancements to improve interim housing matching.
• Support training and technical assistance to LAHSA-funded Interim Housing Providers, CES Participating Agencies, and CES Referring Agencies on the Interim Housing Referral Form and any other referral processes for accessing interim housing.
• Observe and track the efficacy of new systems and processes, making recommendations for system changes and improvements, as necessary.
• Facilitate referral and placement process discussions to improve system effectiveness and develop a plan to eliminate Interim Housing placement barriers.
• Develop relationships with various stakeholders to enhance understanding of system issues. Analyze and provide feedback as necessary.
• Support for all elements of the Coordinated Entry System, as directed by supervisor.
• Other duties as assigned.

• Understanding of the Coordinated Entry System.
• Knowledge of Interim Housing (crisis housing, bridge housing, etc.).
• Experience with system change and leading system integration efforts.
• Ability to think systematically and drive daily operations towards system goals.
• Ability to establish excellent relationships and work cooperatively with individuals, groups and organizations that are diverse in mission, composition, function, capacity and geographic location.
• Demonstrated experience observing and analyzing trends for systems change.
• Ability to learn concepts and skills necessary to work towards project and system goals.
• Ability to be flexible and adapt to changing needs/demands of system.
• Ability to think critically and strategically, balancing client needs, end user experience, and system goals.
• Strong written and verbal communication skills.
• Demonstrated organizational skills.
• Proven ability to work independently and manage multiple projects and priorities within a multi-disciplinary team environment.
• Self-motivated to produce quality results. Sets a high standard for personal and team performance with a focus on results.
• The successful candidate will be a collaborative problem solver. Her/his work will be driven by strategic and design thinking and executed with creativity and efficiency. She/he will demonstrate patience and a commitment to treating others with respect.

• Bachelors' degree in fields related to Policy, Public Administration, Business, or Social Welfare, or minimum of three (3) years of experience as a program coordinator.
• Proficient in Microsoft Outlook, Word, Excel, HMIS and other computer systems.
• Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.

License Requirement

• A valid California Class C driver's license is required at the time of hire. Employees must also meet and maintain LAHSA's driver eligibility requirements and be eligible for coverage under LAHSA's automobile insurance policy, in accordance with the policy's underwriting and eligibility requirements, throughout their employment.

Schedule:

The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs.

Additional Information:

LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at [e-mail] to initiate the interactive process.

Residency Requirement:

This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at [phone]; or via email at [e-mail].

We are an Equal Opportunity / E-Verify Employer