County Services Representative III - Assessor 6/30/26

Charleston County Government; North Charleston (SC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

Optional Life and Disability Insurance

Flexible Spending Accounts

Annual & Sick Leave

Holidays (SC)

SCRS Retirement

PORS (as applicable)

Deferred Compensation

Longevity & Merit Pay

Training & Development

Employee Assistance Program

Employee Well-being Program

Job summary

Charleston County Government is seeking a customer-service oriented team member for the Assessor’s Office. This position handles taxpayer inquiries, processes applications, and routes communications with accuracy and professionalism.

The role requires knowledge of assessment laws, strong computer skills (Excel and Word), and the ability to work independently or in a team. Overtime on weekends may be required; benefits are provided. Office location is Charleston, SC.

Qualifications

• High school diploma required; 2+ years of customer service in a fast-paced office environment preferred.
• Knowledge of state assessment and ad valorem taxation laws desirable.
• Experience with government or public/private entities advantageous.

Responsibilities

• Answer taxpayer inquiries regarding assessment laws and processes.
• Refer customers to other departments as needed; screen applications for completeness.
• Route mail, file, prepare correspondence, and perform research.
• Enter data and type communications accurately and rapidly; use various computer software.
• Assist other divisions as needed and participate in cross-training; some weekend overtime may be required.

Skills

Customer service

Verbal communication

Excel

Word

Typing

Data entry

Education

High school diploma

Tools

Excel

Word

Job description

Description

The Assessor’s Office places a strong emphasis on excellent customer service and interpersonal skills. This position is in the Classification and Customer Service division of the Assessor’s Office and is the central communication point for taxpayer inquiries, including phone calls and in person visits. This position requires knowledge of assessment laws and processes.

HIRING HOURLY

$19.34

OPEN UNTIL FILLED – APPLICATION REVIEW BEGINS IMMEDIATELY

Duties and Responsibilities

Job duties include:

answering taxpayer inquiries regarding assessment laws and processes, referring customers to other departments as necessary, screening various incoming applications for completion, routing mail, filing, preparing correspondence, and performing research. The successful candidate will have excellent verbal communications skills and the ability to remain calm, focused, and professional in stressful situations. The successful candidate must be able to deal professionally and effectively with taxpayers, the general public, and employees with other government agencies over the phone, in person, and through electronic transmissions. The successful candidate must have experience with a variety of computer software applications including EXCEL and WORD, must demonstrate the ability to learn new software applications easily, and be capable of entering data and typing communications accurately and rapidly.

Other duties that may be assigned include but are not limited to: assisting other divisions in the Assessor’s Office as needed, performing research as needed, and cross training in various customer service, administrative, and clerical duties. Some overtime may be required, including work on weekends.

Minimum Qualifications

This position requires a high school diploma and a minimum two years’ or more of customer service experience in a fast-paced office environment accompanied by clerical or administrative experience. Customer service experience with a government or public/private entity is highly preferred. Knowledge of state assessment and ad valorem taxation laws is highly preferred as is prior experience in an Assessor’s, Auditor’s, or Treasurer’s office.

Knowledge, Skills And Abilities

The position requires research, analysis, and organizational skills along with the ability to prioritize varying job duties. The candidate must be able to convey information regarding state laws, qualification criteria for exemptions, application filing procedures, appeal procedures, and other assessment and property tax processes accurately and professionally on the phone, in person, and in written communications. The successful candidate must be able to work independently and also work in a team environment cooperating with others in the division and with other divisions and work units in the Assessor’s Office and other County offices.

Benefits

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.