Administrative Specialist II

Washington County; Hillsboro (OR); On-site; USD 53,000 - 65,000; Full time

Job summary

Washington County's Department of Assessment and Taxation is seeking an Administrative Specialist II to join the Special Programs Unit in the Tax Division. The role supports a range of client services, handling in-person assistance, phone inquiries, and email correspondence to thousands of customers each year.

You will work with the Special Programs Unit to process property tax deferrals, exemptions, title transfers, passport acceptance, and front-desk operations, while delivering timely,

Qualifications

• High school diploma or equivalent; 3 years of progressive admin/clerical support.
• MOS or other certifications may substitute for up to one year of experience.

Skills

Office practices

Data processing equipment

Office equipment maintenance

Customer service

Public inquiries handling

Time management

Multi-task prioritization

Education

High school diploma or equivalent

Tools

MOS certification

Job description

Note: This job will be posted through 11:59 PM of the day prior to the end date listed.

Current Washington County Employees: Please apply through the employee portal to be considered for this opportunity.

Job Type

Regular

Pay Range

$25.70 - $31.24 Hourly

Department

Assessment & Taxation

FLSA Exemption Status

Non-Exempt

About The Opportunity

The Department of Assessment and Taxation (A&T) is excited to announce an opportunity for an Administrative Specialist II to join our Special Programs Unit within the Tax Division.

This team plays a vital role in serving our community, providing essential services to thousands of customers each year through in-person assistance, phone support, and email communication. In addition to helping customers directly, the Special Programs Unit works with A&T units to support a variety of assessment and taxation responsibilities throughout the year. If you’re passionate about public service, enjoy working in a dynamic fast-paced environment, and want to make a meaningful impact, we’d love to hear from you!

Key Services Provided By The Special Programs Unit

• Disabled and Senior property tax deferrals
• Veteran’s exemptions
• Manufactured structure title transfers
• Passport acceptance services
• Lobby assistance and department switchboard operations

Ideal Knowledge, Skills, And Abilities (KSAs)

• Knowledge of modern office practices and methods;
• Knowledge of operational characteristics and applications of data processing equipment;
• Knowledge of operation and maintenance of office equipment and machinery;
• Skills to provide timely, effective, and efficient customer service to the general public, clients, and other employees;
• Skills to interact patiently with individuals making inquiries regarding various County programs and services who have little or no experience or knowledge of the services provided;
• Ability to process assigned work in an efficient manner and speed necessary for successful job performance; and
• Ability to exercise keen time management skills, balance multiple priorities, and consistently meet timelines and due dates.

To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: https://www.washingtoncountyor.gov/hr/job-class/2

The Team

• 1 Special Programs Supervisor
• 1 Senior Administrative Specialist
• 4 Administrative Specialist II's

Minimum Qualifications

• A high school diploma or equivalent; and Three (3) years of progressively responsible experience providing administrative or clerical support.
• Possession of Microsoft Office Specialist (MOS) or other applicable certifications may substitute for up to one (1) year of the experience requirement.

Additional Requirements

• Background check
• US Citizen or US National

Selection Process

You can review our standard selection process here.

Our Commitment To You

Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities.

Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

Veterans' Preference

If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.

Accommodation Under The Americans With Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: [e-mail] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Status Of Your Application

You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.

Notice: Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.