County Admin Support Specialist II / 61013398

State of South Carolina; Florence (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Vacation 15 days/year

Sick Leave 15 days/year

Paid Holidays 13

Parental Leave

State Retirement Plan

Deferred Compensation

Job summary

The South Carolina Department of Social Services is recruiting for a County Admin Support Specialist II in Florence. The role performs advanced clerical and typing duties, handles TANF and SNAP applications, and operates the agency switchboard, greeting customers and directing to the appropriate program staff.

Qualifications include a High School Diploma with two years of clerical experience, with an Associate degree or higher substituting for all or part of the requirements.

Qualifications

• High School Diploma and two years of clerical experience.
• Associate Degree or higher may substitute part or all of the work requirements.
• Typing at 35 words per minute may be required for selected positions.

Responsibilities

• Receives clients applying for TANF and SNAP benefits, explains services and registers applications, assigns caseworkers and scans applications in SCOSA.
• Greets customers at the reception desk, routes them to designated program staff or caseworkers.
• Performs clerical support for Economic Services and Family Services, including case transfers and scans into SCOSA.
• Receives, opens, stamps, and distributes mail and prepares outgoing mail daily.
• Sorts faxes and assists the supervisor with other duties as required.

Skills

Clerical skills

Typing speed 35 wpm

Customer service

Switchboard operations

PII handling

Education

High School Diploma

Associate degree

Tools

SCOSA system

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The County Admin Support Specialist II performs a variety of advanced clerical and typing duties. Exercises judgment and discretion in various duties performed for the agency.

• Receives clients applying for TANF and SNAP benefits, explains services and registers applications, assigns caseworkers and scan registered applications in SCOSA.

• Serves as switchboard operator of the agency by receiving calls, transferring calls to the desired extensions and assembling folders for intake cases.

• Greets customers at the reception desk, discerns customers’ needs and routes them to designated program/caseworker either directly or via tracking sheet through client registration. Copies documents for clients and scans into the SCOSA system to appropriate caseworker.

• Performs clerical support for Economic Services and Family Services to include: transfer in and out cases, prepares alert changes, processes MR’s and scans into SCOSA.

• Receives, opens, stamps and distributes all drop box and incoming mail to appropriate individuals or folders in SCOSA, and prepares outgoing and courier mail daily.

• Sorts and distribute faxes to appropriate staff and/or scan into system. Assists the supervisor as needed and performs other related duties as required.

• To ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

• Performs emergency disaster management services to include American Red Cross sheltering and Disaster Snap duties; performs other related duties as required.

• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as an integral requirement.

• Other related duties and requested.

A High School Diploma and two (2) years of clerical experience.

An Associate Degree or higher may be substituted for all or part of the work requirements.

Selected positions may require the ability to type at a corrected rate of 35 words per minute.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Florence County