Country Head

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC; Auburn Hills (MI); On-site; USD 240,000 - 320,000; Full time

Job summary

Jyoti CNC is seeking a Country Head – USA to build, scale, and lead the USA operations with full P&L ownership. The role focuses on organization building, disciplined execution, and long-term growth, setting culture, governance, and performance rhythm for the entire USA business.

You will lead a cross-functional team across sales, applications, service, and operations, drive revenue growth, and ensure strong inventory and service performance.

Qualifications

• Bachelor’s in Engineering or Business; MBA preferred.
• 18–25+ years CNC machine tools / capital equipment experience.
• Proven scaling of USA organizations.
• Strong commercial, operational, leadership capability.
• Discipline, clarity, accountability leadership style.

Responsibilities

• Own complete USA P&L: revenue, gross margin, cost, working capital.
• Define annual and quarterly business plans; ensure pricing discipline and profitable growth.
• Drive service revenue and installed-base monetization; oversee funnel and forecast accuracy.
• Hire, develop, and lead Zone Heads and leadership team; build strong Sales, Applications, Service, and Operations culture.
• Establish accountability, review cadence, and performance discipline; ensure right talent and productivity.

Skills

Leadership

P&L ownership

Go-to-market

Market expansion

Cross-functional leadership

Education

Bachelor’s in Engineering or Business (MBA preferred)

Job description

The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA operations with full P&L ownership.

Role Summary

This role is about organization building, discipline, execution, and long-term growth, not just sales. The Country Head sets the culture, governance, and performance rhythm for the entire USA business.

Essential Functions & Key Responsibilities

Business & P&L Ownership

• Own complete USA P&L: revenue, gross margin, cost, working capital
• Define annual and quarterly business plans
• Ensure pricing discipline and profitable growth
• Drive service revenue and installed-base monetization

Organization Building & Leadership

• Hire, develop, and lead Zone Heads and leadership team
• Build strong Sales, Applications, Service, and Operations culture
• Establish accountability, review cadence, and performance discipline
• Ensure right talent, right cost, right productivity

Sales & Market Strategy

• Define go-to-market strategy (direct sales focus)
• Drive territory expansion and key account penetration
• Oversee funnel quality, forecasting accuracy, and conversion
• Manage strategic customers and high-value negotiations

Operations, Tech Centers & Service Excellence

• Ensure strong coordination between Tech Centres and Central Warehouse
• Drive machine uptime, service response, and customer satisfaction
• Oversee inventory strategy, spares availability, and repair TAT
• Reduce repeat failures and improve reliability perception

Governance, Reporting & Representation

• Establish weekly, monthly, quarterly performance reviews
• Report performance transparently to global leadership
• Ensure compliance with company processes and values
• Act as face of company in USA market

Performance Metrics (KPIs)

• USA revenue growth vs plan
• Gross margin and discount discipline
• Forecast accuracy
• Service revenue growth
• Inventory turns and cash discipline
• Team build-out, retention, productivity

Requirements

Qualifications & Experience

• Bachelor’s in Engineering or Business (MBA preferred)
• 18–25+ years CNC machine tools / capital equipment
• Proven scaling USA organizations
• Strong commercial, operational, leadership capability
• Discipline, clarity, accountability leadership style

Work Environment & Physical Demands

Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines.