Zone Head

Shively Bros., Inc.; Auburn Hills (MI); On-site; USD 180,000 - 280,000; Full time

Job summary

Shively Bros., Inc. is seeking a Zone Head / Tech Centre Head to drive end-to-end regional performance across sales, service, and operations.

This hands-on leadership role focuses on execution, accountability, and team productivity in a dynamic capital equipment environment. You will own the regional revenue and growth plan, lead multiple functions, and ensure disciplined execution, pricing, and customer satisfaction while working closely with the Country Head and field teams.

Qualifications

• Bachelor's degree in Engineering or Business is required.
• 12–20 years of experience in CNC machine tools or capital equipment industries.
• Proven experience leading cross-functional teams across Sales, Applications, and Service.
• Strong commercial acumen with solid technical understanding.
• Ability to lead by example in a field-oriented, execution-driven environment.

Responsibilities

• Own regional revenue, margin, and growth plan.
• Drive territory development and customer acquisition.
• Ensure pricing discipline and healthy order conversion.
• Monitor competitor activity and market dynamics.
• Lead and manage Sales, Applications, Service, and Admin teams.
• Set clear targets, KPIs, and performance expectations across functions.
• Conduct regular performance reviews, coaching, and corrective action where required.
• Build a culture of accountability, execution discipline, and cross-functional collaboration.

Skills

Leadership

Cross-functional teams

Strategic planning

Education

Bachelor's degree in Engineering

Bachelor's degree in Business

Job description

Role Summary

The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.

This is a hands-on leadership role focused on execution, accountability, and team productivity.

The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration. This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.

Essential Functions & Key Responsibilities

Regional Business Ownership

• Own regional revenue, margin, and growth plan
• Drive territory development and customer acquisition
• Ensure pricing discipline and healthy order conversion
• Monitor competitor activity and market dynamics
• Own regional revenue, margin, and growth objectives
• Drive territory development, customer acquisition, and account expansion
• Enforce pricing discipline and healthy order conversion practices
• Monitor competitor activity, market trends, and customer demand dynamics

Team Leadership & Development

• Lead and manage Sales, Applications, Service, and Admin teams
• Set clear targets and performance expectations
• Conduct regular performance reviews and coaching
• Build a culture of accountability, discipline, and collaboration
• Lead and manage cross-functional teams including Sales, Applications, Service, and Administration
• Set clear targets, KPIs, and performance expectations across functions
• Conduct regular performance reviews, coaching, and corrective action where required
• Build a culture of accountability, execution discipline, and cross-functional collaboration

Sales & Funnel Governance

• Review sales funnel, forecasts, and projections weekly
• Ensure realistic closure timelines and clean CRM data
• Analyze lost orders and drive corrective actions
• Support key negotiations and strategic accounts
• Review sales funnel, forecasts, and projections on a regular cadence
• Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy
• Analyze lost orders and drive corrective actions and process improvements
• Support key negotiations, strategic accounts, and high-impact opportunities

Demo & Tech Centre Excellence

• Ensure demo machines are fully operational and utilized effectively
• Drive demo planning, execution, and conversion
• Oversee application readiness and technical support quality
• Maintain Tech Centre infrastructure and standards
• Ensure demo machines are fully operational, calibrated, and effectively utilized
• Drive disciplined demo planning, execution, and demo-to-order conversion
• Oversee application readiness, technical quality, and demo preparation standards
• Maintain Tech Centre infrastructure, safety, and operational standards

Service Quality & Customer Satisfaction

• Ensure timely installation, commissioning, and service response
• Monitor service KPIs and customer feedback
• Coordinate with Central Warehouse & Repair Centre for escalations
• Drive root cause analysis and continuous improvement
• Ensure timely installation, commissioning, and responsive service support
• Monitor service KPIs, customer feedback, and repeat issue trends
• Coordinate with Central Warehouse, Parts, and Repair Centres for escalations
• Drive root cause analysis and continuous improvement initiatives

Coordination & Reporting

• Coordinate with Country Head on strategy and execution
• Submit regular performance reports (sales, service, operations)
• Ensure compliance with company processes and policies
• Coordinate closely with the Country Head on strategy, execution, and priorities
• Submit regular performance reports covering sales, service, and operations
• Ensure compliance with company processes, policies, and reporting cadence

Performance Metrics (KPIs)

• Regional revenue and margin achievement
• Forecast accuracy
• Demo-to-order conversion rate
• Service SLA compliance and customer satisfaction
• Team productivity and retention
• Discipline in reporting and execution cadence
• Regional revenue, margin, and growth achievement
• Forecast accuracy and pipeline quality
• Demo-to-order conversion rate
• Service SLA compliance and customer satisfaction
• Team productivity, capability development, and retention
• Discipline in reporting, cadence, and execution

Requirements

Qualifications & Experience

• Bachelor's degree in Engineering or Business
• 12-20 years experience in CNC machine tools or capital equipment industry
• Proven experience managing cross-functional teams
• Strong commercial and technical understanding
• Ability to lead by example in a field-oriented environment
• Bachelor's degree in Engineering, Manufacturing, or Business; advanced degree preferred
• 12-20 years of experience in CNC machine tools or capital equipment industries
• Proven experience leading cross-functional teams across sales, applications, and service
• Strong commercial acumen combined with solid technical understanding
• Ability to lead by example in a field-oriented, execution-driven environment

Work Environment & Physical Demands

Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery.

Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.