Countertop Service Technician - No-Installation

cambria; Lewisville (TX); Sur place; USD 33 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Paid Time Off

401(k) Matching

Profit Sharing

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Discount

Tuition Reimbursement

Professional Development

Résumé du poste

Cambria in Lewisville, TX seeks a Field Service Technician to travel locally, evaluate product claims, perform on-site repairs using Cambria standards, and document findings meticulously.

You will communicate solutions to customers, maintain vehicles and tools, follow safety policies, and collaborate with the Regional Product Representative. A valid driver's license and ability to pass MVR are required.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year in customer service or field service/trade.
• Systems: Google Suites, Salesforce, ability to read technical drawings is a plus.

Responsabilités

• Travel to customer sites to evaluate product claims and deliver courteous service.
• Inspect claims, gather details, photograph, and document findings and work performed.
• Articulate service solutions and set proper expectations.
• Perform on-site repairs using Cambria standards and materials.
• Arrive on time, complete tasks within timeframes, and support team efficiency.
• Coordinate with Regional Product Representative about site visits and findings.
• Maintain company vehicles, tools, and equipment and stay professionally presented.
• Follow safety policies and procedures.
• Perform additional duties or projects as assigned by management.

Connaissances

Customer service

Interpersonal skills

Attention to detail

Problem solving

Tool operation

Color perception

Professional appearance

Driver's license

MVR check

Reading drawings

Formation

High School diploma or equivalent

Outils

Google Suites

Salesforce

Description du poste

Job Description:

Essential Duties & Responsibilities

• Travel to customer sites to evaluate product related claims, deliver outstanding customer service by being courteous, professional, and responsive to the customers' needs
• Inspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performed
• Articulate service solutions and options while setting proper expectations
• Perform on-site repairs using Cambria's approved standards, techniques, and materials, maintaining a high level of quality workmanship
• Arrive on time to appointments, complete tasks within expected timeframes, and contribute to the overall efficiency and success of the team
• Partner and communicate effectively with the Regional Product Representative about the site visit and product findings
• Maintain company vehicles, tools, and equipment in excellent working condition and ensure a professional appearance at all times
• Follow all safety policies and procedures
• Perform additional duties or projects as assigned by management to support departmental and organizational goals

Qualifications & Skills

• Exceptional interpersonal, verbal, and written communication skills
• Strong customer service skills with the ability to build rapport and effectively communicate with clients
• Meticulous attention to detail and a commitment to quality workmanship
• Excellent problem-solving and critical thinking skills
• Ability to operate various power tools safely and efficiently
• Accurate color perception is required
• Professional appearance and demeanor required
• Must possess a valid driver's license from the state of residence
• Must be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria's standards

Minimum Requirements

• Education: High School diploma or equivalent
• Experience: 1 year of experience in a customer service role and/or 1 year of experience in a field service or trade position required
• Systems: Google Suites, Salesforce, ability to read technical drawings/documents is a plus

Additional Requirements

• Managerial Requirements: N/A
• Physical Requirements: Ability to lift up to 50 pounds daily, drive for long periods. Must be able to stand, bend, and twist while performing service work.
• Travel Requirements: Daily local travel. Overnight travel is also required

Cambria's starting hourly range for this position is $24.00 - $31.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares , our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.