Counterperson

UNITED REFRIGERATION, INC.; Urbandale (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

UNITED REFRIGERATION, INC. in Urbandale, IA seeks a customer-focused team member to greet customers, process orders, and provide knowledgeable assistance. You will handle invoicing, returns, and stock management, while assisting in procurement and product recommendations.

The role requires dependable attendance and willingness to work after hours as needed. Participants will engage with HVAC knowledge, learn United's product offerings, and operate standard office equipment, with forklift

Qualifications

• Ability to cross-reference and recommend substitute products.
• Ability to get along with customers and other employees, follow directions and work under pressure.
• Basic knowledge of heating, air conditioning and refrigeration; willingness to learn United's product offering.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Process customer orders accurately and promptly; assist with procurement/replenishment as needed.
• Enhance orders by suggesting additional products when appropriate.
• Use computer for invoicing, credits, returns, and other transactions.
• Load/unload vehicles using proper equipment; maintain stock and cleanliness.
• Attend to after-hours emergency call rotation as needed.
• Follow-through on promises and commitments to customers.
• Perform related duties; maintain safe, clean work environment.

Skills

Cross-reference

Team/customer focus

Education

Basic HVAC knowledge

Product offering familiarity

In-house seminars & vendor education

Tools

Computer & office machines

Fork lift

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors