Counterperson

UNITED REFRIGERATION, INC.; East Arcadia (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

UNITED REFRIGERATION, INC. seeks a customer-focused team member to provide prompt service, answer calls, and process orders. You will use computer systems for invoicing, credits, returns, and procurement while assisting customers in person and over the phone.

The role includes lifting up to 75 pounds, stocking duties, and occasional after-hours calls, with forklift operation required in loading/unloading and stock management.

Qualifications

• Customer-focused and courteous service to walk-in and phone customers.
• Proficient with computers for invoicing, credits, returns and procurement.
• Physical ability to lift up to 75 pounds and stand for long periods.

Responsibilities

• Greet customers promptly and courteously by name when possible.
• Answer telephones clearly identifying yourself and the company.
• Provide professional, knowledgeable assistance to customers.
• Accurately execute customer orders, requests and services.
• Encourage additional products to meet customer needs.
• Use computer systems for invoicing, credits, returns and procurement.
• Load and unload vehicles using proper equipment.
• Break down and stock shelves; maintain clean work areas.
• Maintain regular attendance and participate in after-hours rotation.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Forklift

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors