Counterperson

United Refrigeration, Inc.; Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

United Refrigeration, Inc. is seeking a customer service-oriented associate to greet customers, answer phones, and provide knowledgeable support. You will process orders accurately, suggest complementary products, and handle invoicing and stock replenishment using the computer system.

The role includes loading/unloading, maintaining a clean work area, and participating in after-hours call rotations. Candidates should have basic HVAC knowledge, the ability to learn product offerings, and

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Willingness to learn United's product offerings and the wider industry.
• Attend product seminars provided in-house and by trade education groups (RSES, ACCA, ARW, etc.).

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer orders, requests and other services.
• Enhance customer orders by suggesting additional products.
• Use computer to perform invoicing, credits, returns, and procurement/replenishment, and cash box reconciliation.
• Load and unload vehicles using proper equipment.
• Break down and put away stock.
• Maintain regular and punctual attendance.
• Participate in After Hours Emergency Call rotation to assist customers when the branch is closed.

Skills

Customer service skills

Interpersonal skills

Education

Basic HVAC knowledge

Product/industry knowledge

In-house seminar participation

Tools

Fork lift

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United's product offering as well as rest of industry
• Attend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors