Counterperson

UNITED REFRIGERATION, INC.; Arden Hills (MN); On-site; USD 38,000 - 54,000; Full time

Job summary

UNITED REFRIGERATION, INC. is seeking a dedicated team member to deliver prompt, knowledgeable service to customers. You will greet customers, handle phone inquiries, process orders, and assist with stock loading and unloading in a fast-paced environment.

The role requires basic HVAC and refrigeration knowledge, forklift capability, and a willingness to learn United’s product offerings through in-house seminars and cross-training. Overtime may be required seasonally.

Qualifications

• Knowledge of HVAC basics and refrigeration concepts.
• Willingness to learn United’s product offering and attend in-house seminars.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer phones promptly identifying yourself and the company.
• Provide accurate and timely execution of customer orders and services.
• Load and unload vehicles using proper equipment.
• Break down and put away stock and maintain clean work areas.

Skills

Customer service

Communication

Teamwork

Pressure handling

Product substitution knowledge

Tools

Computer literacy

FAX

Photocopier

Calculator

Forklift

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer’s orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United’s product offering as well as rest of industry
• Attend product seminars provided in-house and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors