Counter Technician

Sunsrce; Fitchburg (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

The Hope Group, a SunSource Company, is a leading New England supplier of fluid power and motion control solutions. The team handles inquiries, orders, pricing, and customer support across multiple facilities in the region.

Employees enter orders, prepare quotations, assemble hoses, and provide application guidance. They travel between sites as needed and support inventory control, reporting, and process improvements under BMS guidelines.

Qualifications

• Experience handling inquiries and orders; ability to price using records or supervisor input.
• Strong data entry and order processing skills.
• Ability to coordinate with sales, fabrication, and other departments.

Responsibilities

• Review inquiries and orders; verify parts and assemblies; price per established records.
• Provide application assistance and make product recommendations; assemble hoses and tubing for customers.
• Enter orders in the computer; gather pricing and delivery details; prepare quotations with supervision as needed.
• Receive, pick, ship orders; assist customers at the counter; create hose assemblies as required.
• Investigate customer inquiries and complaints; coordinate with outside sales and other personnel; support policy matters with supervisor.
• Support inventory controls; perform cycle counts; maintain records and generate reports.

Skills

Customer service

Data entry

Inventory control

Sales support

Tools

BMS system

Job description

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com

Essential Functions

Receive and review inquiries and orders, check to ensure correct identification of parts and assemblies required; price following established practice from records available or in conjunction with supervisor. Refer questionable situations, items to supervisor or others for identification or additional information. Contact customer as necessary to obtain additional information required.

Provide application assistance and make recommendations relative to our products and services. Make custom hose and tubing assemblies for customers while they wait.

Enter orders into computer; provide all pertinent data and information. Obtain pricing, delivery and other information to finalize order with customer. Work with supervisor on more complex or major order situations to prepare pricing or quotations. Check customer orders against any quotation made, edit, write and enter into computer. Receive, pick and ship all orders. Wait on customers at counter, make hose assemblies.

Receive and investigate customer inquiries and complaints regarding deliveries, price or other matters. Supply information, initiate action and resolve within established practice. Refer policy matters to supervisor. Coordinate activities with outside sales force, fabrication department or other company personnel.

Provide leads to outside salespersons for new customers, major projects, product application, etc. Keep sales force and others informed on matters affecting their operations.

Perform cycle counting daily, record counts, resolve count deviations, and update system. Entire inventory is to be counted twice within a fiscal year. Monitor and check physical inventories against computer.

Maintain pertinent sales, account and cost records; prepare various reports as instructed. Maintain product literature and obtain technical information from manufacturers as necessary.

Travel – The Hope Group operated multiple facilities throughout the New England area. From time to time out employees will be required to travel to other locations. Examples of required travel may include, but are not limited to, company events, conferences, open houses, training, orientation, and coverage for labor shortages. When travel to other locations is required, employees will be reimbursed for the use of personal vehicles as detailed in the Travel Reimbursement Policy from in The Hope Group Business Management System [BMS].

Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement.

Perform other similar or related duties as assigned or directed by the supervisor.

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy #thgassc