Counter Technician

SunSource; Fitchburg (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

The Hope Group, a SunSource Company, seeks a detail‑oriented customer service/order entry professional to support inquiries, price requests, and order processing for connectors and fluid power products in New England.

You will enter orders, verify pricing, coordinate with outside sales and fabrication, assist customers at the counter, and help maintain accurate inventory records across multiple facilities.

Qualifications

• Experience in customer servicing, order editing, pricing, data entry and expediting.
• Familiarity with cataloging parts, price verification and quotation support.
• Ability to provide product recommendations and technical information when needed.

Responsibilities

• Receive and review inquiries and orders and verify part identification.
• Enter orders into computer and ensure all data is complete.
• Obtain pricing, delivery information and finalize orders with customers.
• Coordinate with supervisor on complex or large orders for pricing/quotations.
• Handle counter service, hose assembly requests, and in‑person customer interaction.
• Assist in inventory checks, cycle counts and updating the system.

Skills

Customer service

Data entry

Pricing

Order processing

Communication

Job description

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com

Position Summary

Perform a variety of customer servicing, order editing, pricing, writing, data entry, expediting and other similar duties, mainly those pertaining to a variety of connector products, industrial products and fluid power products.

Essential Functions

• Receive and review inquiries and orders, check to ensure correct identification of parts and assemblies required; price following established practice from records available or in conjunction with supervisor.
• Refer questionable situations, items to supervisor or others for identification or additional information.
• Contact customer as necessary to obtain additional information required.
• Provide application assistance and make recommendations relative to our products and services.
• Make custom hose and tubing assemblies for customers while they wait.
• Enter orders into computer; provide all pertinent data and information.
• Obtain pricing, delivery and other information to finalize order with customer.
• Work with supervisor on more complex or major order situations to prepare pricing or quotations.
• Check customer orders against any quotation made, edit, write and enter into computer.
• Receive, pick and ship all orders.
• Wait on customers at counter, make hose assemblies.
• Receive and investigate customer inquiries and complaints regarding deliveries, price or other matters.
• Supply information, initiate action and resolve within established practice.
• Refer policy matters to supervisor.
• Coordinate activities with outside sales force, fabrication department or other company personnel.
• Provide leads to outside salespersons for new customers, major projects, product application, etc.
• Keep sales force and others informed on matters affecting their operations.
• Perform cycle counting daily, record counts, resolve count deviations, and update system. Entire inventory is to be counted twice within a fiscal year.
• Monitor and check physical inventories against computer.
• Maintain pertinent sales, account and cost records; prepare various reports as instructed.
• Maintain product literature and obtain technical information from manufacturers as necessary.
• Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement.
• Perform other similar or related duties as assigned or directed by the supervisor.

Travel – The Hope Group operated multiple facilities throughout the New England area. From time to time out employees will be required to travel to other locations. Examples of required travel may include, but are not limited to, company events, conferences, open houses, training, orientation, and coverage for labor shortages. When travel to other locations is required, employees will be reimbursed for the use of personal vehicles as detailed in the Travel Reimbursement Policy from in The Hope Group Business Management System [BMS].

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy#thgassc