Retail Branch Manager

SunSource; North Haven (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

The Hope Group, a SunSource Company, is seeking a Store/Branch Manager to lead daily operations across our New England facilities. You will supervise store personnel, manage inventory, coordinate purchasing, pricing, and order fulfillment to optimize profitability and service levels.

Responsibilities include staff development, enforcing safety policies, handling customer inquiries, and coordinating with outside sales where appropriate.

Responsibilities

• Manage and direct the activities of the Store/Branch including supervision of personnel and implementation of company policies.
• Coordinate purchasing, receiving materials, pricing, and maintaining inventories with accountability for results.
• Oversee day-to-day activities of store personnel; conduct performance reviews and manage hiring, transfers and wage adjustments.
• Ensure safety rules and regulations are followed; monitor and take corrective action as necessary.
• Review inquiries and orders, verify part identification, and price items using established pricing practices.
• Purchase non-stock items, obtain quotes, and place purchase orders; manage receipt and BIN locations.
• Maintain accurate inventory records and perform periodic counts; resolve cycle-count questions with purchasing/warehouse.
• Reconcile cash sale accounts weekly and deposit cash/checks; resolve discrepancies promptly.
• Fill customer orders, pick, pack, and arrange for shipping; operate handling equipment for heavy items.
• Provide leads to outside sales for new customers; support quotations and travel with outside sales as needed.
• Distribute price lists, catalogs, and product information; travel to other locations as required and reimbursed.

Job description

Overview

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com

Responsibilities

• Responsible for managing and directing the activities of the Store/Branch including the supervision of personnel; coordination and implementation of company policies, procedures and processes; purchasing and receiving materials; filling orders and maintaining inventories with accountability for results in terms of operations and profitability.
• Manage the day to day activities of Store/Branch personnel involved with fluid power, connectors and industrial products. Perform a variety of customer services, including order entry, price and delivery information, quotations, inquiries, expediting, etc.
• Plan, assign, assist and direct the work of store personnel. Instruct personnel in proper methods, procedures and duties. Conduct employee performance reviews and make recommendations regarding hiring, transfers, terminations and wage adjustments. Monitor, follow-up and take corrective action as necessary, relative to employee performance and conduct issues. Follow and ensure compliance with all safety rules, regulations and practices.
• Receive and review inquiries and orders, checking to insure correct identification of parts and assemblies. Price items using established Tribute pricing and other pricing practices as directed by management.
• Purchase non-stock items to meet sales order requirements. Identify suppliers, obtain price and delivery quotations and place purchase orders.
• Receive purchased material, check for proper identification, quantities, shipping damage, etc. Note discrepancies and sign for receipt. Place newly received material in the proper BIN locations and enter into inventory records. Assure that all inventory items are properly identified and BIN located.
• Maintain accurate inventory records performing periodic inventory and cycle counts as necessary. Work with purchasing and warehouse regarding factory returns, inventory levels and to resolve questions arising from cycle counts or daily warehouse activity.
• Maintain all required records, logs and reports. Reconcile the cash sale account weekly by monitoring ROQ and by using the CSPAY report to deposit cash and checks. Resolve discrepancies in a timely manner.
• Fill customer orders for over-the-counter sales or shipments. Pick material from inventory, pack as necessary and arrange for shipping.
• Operate handling equipment as necessary for moving and storing heavy items such as reels of hose. Make up hose assemblies, cutting hose to length and assembling various required fittings working to exact quality standards.
• Provide leads to outside sales persons for new customers, major projects or new product applications. Support outside sales by providing quotations, other customer services. Travel with outside sales when required to enhance sales opportunities or resolve customer concerns or complaints.
• Distribute correspondence to all personnel such as price lists, catalogs, and new product information from Parker Hannifin Fluid Power/Fluid Connector Groups.
• Travel – The Hope Group operated multiple facilities throughout the New England area. From time to time our employees will be required to travel to other locations. Examples of required travel may include, but are not limited to, company events, conferences, open houses, training, orientation, and coverage for labor shortages. When travel to other locations is required, employees will be reimbursed for the use of personal vehicles as detailed in the Travel Reimbursement Policy from in The Hope Group Business Management System [BMS].
• Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement.
• Perform other similar or related duties as instructed or as position responsibilities necessitate.

Qualifications

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodations in the application process will be returned.