Counter Team Member — Guest Experience & Craft

Milkbarstore; Las Vegas (NV); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Milkbarstore in Las Vegas is hiring for Counter Staff to deliver exceptional customer experiences, maintain Milk Bar’s standards, and upsell products. You will know the menu, assist guests with orders, and keep a clean, organized counter area.

Responsibilities include assisting guests, working with team members, using the POS accurately, and ensuring products are prepared to the highest quality. Flexible shifts and a friendly, energetic environment are offered.

Qualifications

• Customer-facing role in food service.
• Knowledge of Milk Bar menu and products.
• Able to lift up to 25 lbs.
• Ability to work in shifts.
• Drug test and background check required.
• Must be 21 years or older.

Responsibilities

• Maintain comprehensive knowledge of Milk Bar’s menu and products and suggest pairings, bundles, and upsell opportunities.
• Collaborate with team to ensure smooth shift operations and uphold brand standards.
• Serve as a brand ambassador and embody Milk Bar ethos in interactions.
• Address guest inquiries professionally and escalate issues when needed.
• Prepare Milk Bar products and perform daily quality checks for consistency.

Skills

Guest service

Upselling

Teamwork

Communication

Tools

POS system

Job description

Description

JOB OVERVIEW

The Counter Staff provides customers with an exceptional experience by implementing Milk Bar’s standards of service, product quality, and cleanliness. They live our mission in every customer interaction.

JOB RESPONSIBILITIES

• Maintain comprehensive knowledge of Milk Bar’s menu and products, including seasonal offerings, and leverage this expertise to suggest pairings, bundles, and upsell opportunities.
• Collaborate with team members to ensure seamless shift operations, foster a positive work culture, and consistently uphold Milk Bar’s service standards and brand identity
• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally.
• Address guest inquiries, concerns, or complaints professionally and promptly, escalating to a manager when necessary to ensure guest satisfaction
• Responsible for preparing the most delicious Milk Bar products while performing daily product audits to ensure consistent taste and quality.
• Adhere to the time and attendance policy by arriving on time, ready to work, and completing scheduled shifts in their entirety
• Routinely stocks merchandise, ensures shelves and displays are fully stocked and visually appealing, rotates products to maintain freshness, and follows inventory management procedures to minimize waste and ensure availability of all items.
• Performs other duties as assigned by Manager, SIC, or Key Holder
• Constantly communicate with other co-workers, and other departments of Milk Bar via phone and emails in particular.
• Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards.
• Operate a touchscreen POS to process transactions with precision, ensuring all sales, refunds, and discounts are accurately recorded.
• Effectively communicate menu offerings and company information to guests both in person and over the phone.
• Troubleshoot any and all product and equipment issues that occur.
• Manage time efficiently during shifts by actively referencing and utilizing all provided checklists, including opening, closing, and task-specific checklists, as well as addressing prompts from previous shifts to ensure smooth operations and task completion.
• Work closely with the Bakery team members, giving constructive feedback to the team, and always thinking about improvements.
• Take ownership of maintaining a clean, organized, and visually appealing bakery environment.

Please note that job duties are subject to change at the Bakery’s discretion.

Requirements

• Must be 21 years of age or older
• 1-2 years in a food industry/customer service facing job preferred.
• Personable and enjoys working with the guests.
• Passion for food, sweets and coffee - big plus.
• Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts.
• Regular in-person attendance is an essential function and requirement of this position.
• Please note that a successful completion of a drug test and background check is required as a condition of employment for this position.

License/Certification:

• Alcohol Awareness Card (Required)
• Food Handler Card (Required)