Keyholder

MILK BAR; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Milk Bar in Las Vegas seeks a friendly Key Holder to help run the bakery during shifts, delivering standout guest experiences and acting as a brand ambassador. You will open/close the shop, manage inventory and assist onboarding while upholding Milk Bar standards.

Role requires 1-2 years in hospitality or food service, strong communication, and a passion for food and coffee. Must be 21+, able to lift 25 lbs, and pass a background check.

Qualifications

• 1-2 years customer service experience in hospitality or food service.
• Strong communication skills and ability to solve problems independently.
• Must be personable and enjoy working with guests.

Responsibilities

• Prioritize guest experience and create personalized moments.
• Open and close the bakery, ensuring smooth daily operations.
• Maintain a clean, safe, and welcoming environment for guests and staff.
• Assist onboarding of trainees and set high performance standards.
• Take inventory, replenish stock, and provide accurate counts at month end.
• Follow DOH regulations and Milk Bar GMP standards during all duties.

Skills

Customer service

Communication

Problem solving

Job description

Job Overview

Our Key Holders work with the team to ensure smooth operation of the Bakery and provide outstanding customer service and experience. The Key Holders relay any needs for the bakery or from customers to the management team and set a higher bar for the rest of the team.

Job Responsibilities

• Demonstrate a commitment to service by prioritizing the guest experience and creating personalized moments.
• Ensure smooth day to day operations during the shift. Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards.
• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic. Serve as a brand ambassador both internally and externally.
• Responsible for the preparation of the most delicious Milk Bar products, always prioritizing taste and quality.
• Knowledgeable with menu offerings & company information and identify opportunities to cross and up-sell. Able to relay this information to customers via phone and in person in a coherent and polite manner.
• Complete daily tasks efficiently and in a timely manner. Able to open and close the bakery at the designated times.
• Use resources to maintain a clean, safe, and welcoming environment for guests and team members.
• Assist when trainees are being onboarded and set a high bar for their performance.
• Take inventory and replenish stock by using the provided inventory systems. Provide accurate EOM counts and documentation.
• Performs other duties as assigned by GM.
• Attend regular check-ins with the Manager.
• Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter. Follow company dress code and hygiene practices and standards.
• Execute all menu changes to perfection and ensure they are properly implemented.

Please note that job duties are subject to change at the Bakery’s discretion.

Requirements

• Must be at least 21 years of age
• Food handler card required
• 1-2 years customer service experience, preferably in the hospitality or food service industry.
• Personable and enjoys working with the guests.
• Strong communication skills. Ability to solve problems independently and communicate as needed
• Passion for food, sweets and coffee - big plus.
• Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts.
• Regular in-person attendance is an essential function and requirement of this position.
• Please note that a successful completion of a drug test and background check is required as a condition of employment for this position.

License/Certification

• Alcohol Awareness Card (Required)
• Food Handler Card (Required)

Salary Information

$17 - $17Hourly Wage

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