COUNTER SUPERVISOR

GSP Transportation Inc; North Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

GSP Transportation Inc. in North Charleston, SC is seeking a Counter Supervisor to oversee staff and ensure exceptional customer service at the front desk and rental counter.

You will train, supervise, and mentor sales associates, coordinate daily operations with the location manager, and help meet sales and service goals. Strong communication and problem-solving skills are required.

Qualifications

• Experience supervising staff and coordinating daily operations.
• Strong customer service orientation with ability to exceed client expectations.
• Ability to meet individual and team sales goals.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise staff and oversee daily operations during shift.
• Ensure positive customer experiences by exceeding expectations.
• Achieve individual and team sales goals.
• Uphold company standards by ensuring cars are presentable to customers.
• Greet customers, disclose rates, terms and conditions of rental, and obtain customer signatures.
• Use effective sales techniques to encourage customers to utilize service options.
• Receive telephone calls and handle customer-related issues.
• Maintain and update rental agreement files.
• Complete car exchange requests in computer system.
• Communicate with shuttle drivers.
• Perform related responsibilities as assigned or required.

Skills

Staff supervision

Customer service

Sales techniques

Effective communication

Team leadership

Job description

The Counter Supervisor is responsible for overseeing employees and providing clients with excellent customer service. This position requires active participation in the training, supervising, and mentoring of sales associates as well as assisting the location manager with the day-to-day operations.

• Supervise staff and oversee daily operations during shift
• Ensure positive customer experiences by exceeding expectations
• Achieve individual and team sales goals
• Uphold company standards by ensuring cars are presentable to customers
• Greet customers, disclose rates, terms and conditions of rental, and obtain customer signatures
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle customer-related issues
• Maintain and update rental agreement files
• Complete car exchange requests in computer system
• Communicate with shuttle drivers
• Perform related responsibilities as assigned or required