Counter Staff

Nans Kitchen; Westford (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Job summary

Nans Kitchen in Westford, MA is seeking a Counter Lead who can blend hype with craft. You will narrate the seasonal menu to guests and guide them to standout dishes, while upholding the Scratch Kitchen standards.

You’ll welcome a loyal local crowd, manage busy lines with grace, and help train on new ingredients every season. This role emphasizes authentic personality, fast service, and storytelling as core to the guest experience.

Qualifications

• Strong interpersonal skills and ability to handle high-volume rushes with composure.
• Genuine passion for seasonal, scratch cooking and quality ingredients.
• Capable of curating a memorable guest experience from order to finish.

Responsibilities

• Explain the seasonal menu to guests and help them find a new favorite dish.
• Ensure each Fired Chicken sammie meets quality standards before serving.
• Manage a line that often wraps around the block with speed, humor, and accuracy.
• Maintain a clean, scratch-kitchen environment reflecting careful food handling.

Skills

People skills with edge

Food enthusiasm

Guest experience focus

Job description

Benefits:

• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

The Role: Counter Lead | Craft, Crunch, & Chaos

We are a kitchen of two worlds. On one hand, we have a literal cult following for our Fired Chicken. We have regulars who have tattooed our sandwich on their bodies just to secure a Gold Member card for life. When the lunch rush hits, it’s high-octane, high-volume, and legendary.

On the other hand, we are a disciplined scratch kitchen. We don't do "frozen." We work with farmers, obsess over the snap of a fresh radish, and rewrite our menu every single season to highlight what’s actually growing in the dirt right now.

We need a Counter staff who can speak both languages: the "hype" of the perfect sammie and the "craft" of a seasonal harvest.

Why This Isn't Your Average Counter Job

• The Seasonal Evolution: Every three months, the game changes. You’ll be trained on new ingredients, new flavor profiles, and new stories. You’ll never be bored because the menu never stays the same.
• Farm-to-Counter: You aren't just pushing buttons on a POS. You’re explaining the passion behind each recipe & why we use the amazing products we do.
• The Gold Member Vibe: You’ll be the one welcoming our tattooed superfans. You’re joining a brand with a soul, a personality, and a massive local reputation.

Your Daily Hustle

• Expert Storytelling: Breaking down the seasonal menu for guests and helping them find their new favorite dish.
• Quality Guard: Ensuring that every Fired Chicken sammie meets the "tattoo-worthy" standard before it hits the bag.
• High-Speed Coordination: Managing a line that often wraps around the block with grace, speed, and a sense of humor.
• The "Scratch" Standard: Maintaining a pristine environment that reflects the care we put into our food.

Who You Are

• You’re a "People Person" with an Edge: You can handle the "Gold Member" energy and the rush-hour pressure without losing your cool.
• You Actually Care About Food: You get excited when the seasons change and the new produce arrives.
• You’re a Finisher: You don't just take orders; you curate experiences and make sure every guest leaves a fan.

The Goods

• Real Money: Competitive base pay + a heavy-hitting tip pool (our fans are loyal and they show it).
• Culinary Education: Learn the "why" behind scratch cooking and seasonal sourcing.
• The Shift Meal: Whether it’s the cult-classic chicken or a fresh seasonal bowl, you’re eating the best food in the city.
• No Corporate Scripts: We want your personality, your ink, and your authentic self.