Counter Manager Team Leader

Nans Kitchen; Andover (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Staff meals

Seasonal tastings

Free shift meals

Discounts on all legendary food

Training & advancement opportunities

Job summary

Nans Kitchen in Andover, MA seeks a Counter Lead to drive a fast-paced, guest-focused counter operation. You will supervise the counter team, ensure accurate cash handling, and support order flow from in-person and online channels.

The ideal candidate brings 1+ year leadership in a busy restaurant, vivid energy, and a passion for great food. This is a full-time, on-site role with training and growth opportunities.

Qualifications

• 1+ year in fast-paced restaurant leadership.
• Excellent communication and interpersonal skills.
• Proven ability to lead, motivate, and manage a small team during peak hours.

Responsibilities

• Supervise and guide the counter staff, including task assignment and training.
• Deliver high-energy service and handle complex orders with a positive attitude.
• Oversee all cash handling, POS transactions, and end-of-shift reconciliation.
• Maintain knowledge of seasonal menus and ingredients to answer guest questions.
• Efficiently manage in-person and online orders to minimize wait times.
• Ensure cleanliness and safety across front counter and service areas.
• Engage with fans and promote the brand and Gold Card program.

Skills

Team Leadership

Communication

Motivation

Cash handling

Attention to detail

Tools

POS system

Job description

Benefits:

• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Training & development

Job Title: Counter Lead - Join the Cult! (Fried Chicken & Innovative Veggies)

About Us

Ready to join a restaurant where your work is celebrated - and sometimes tattooed? We are a high-energy, fast-paced fried chicken and veggie bowl restaurant built on a passion for fresh, innovative food and a whole lot of fun.

The Legend:

Our world-famous fried chicken sammie has a cult following. Seriously. Get a tattoo of it and you earn our exclusive, lifetime Gold Card membership!

The Roots:

We are a true farm-to-table, scratch kitchen. We take pride in creating every dish from the ground up, ensuring the highest quality.

The Vibe:

We are constantly innovating, especially when it comes to vegetables. Our menu changes every season to showcase the freshest, most exciting ingredients available, keeping things fresh for our team and our guests.

If you thrive in a bustling, team-oriented environment and want to lead a counter team that keeps the energy high and the line moving, this is the place for you.

Key Responsibilities (but not limited to):

• Team Leadership: Supervise and guide the counter staff, including assigning tasks, managing breaks, and ensuring all team members are trained and motivated.
• Customer Experience: Deliver an exceptional, high-energy service experience to every guest, handling complex orders and resolving customer concerns with a positive attitude.
• Operational Excellence: Oversee all cash handling, point-of-sale (POS) transactions, and end-of-shift reconciliation to ensure accuracy.
• Food & Menu Expertise: Maintain an in-depth knowledge of our seasonal menus, ingredients, and preparation methods to accurately answer guest questions about our scratch kitchen and innovative veggie dishes.
• Order Management: Efficiently manage the flow of in-person and online orders, coordinating with the kitchen team to minimize wait times in our fast-paced environment.
• Cleanliness & Safety: Ensure the front counter, dining area, and all service stations are kept clean, organized, and comply with all health and safety standards.
• Gold Card Ambassador: Be an expert on our brand and Gold Card program, engaging with our most passionate (and tattooed) fans.

What You Bring:

• 1+ years of experience in a fast-paced restaurant or customer service leadership role.
• Excellent communication and interpersonal skills.
• Proven ability to lead, motivate, and manage a small team during peak hours.
• Strong organizational skills and attention to detail, particularly with cash handling and order accuracy.
• A positive attitude, high energy, and a passion for unique, high-quality food.
• Reliable attendance and flexible availability, including nights and weekends.

Perks of the Job:

• Competitive wages and opportunities for growth.
• Seasonal tastings and staff meals featuring our innovative scratch-kitchen recipes.
• A fun, dynamic, and supportive team environment.
• Free shift meals
• Discounts on all our legendary food, when off duty. (tattoo not required for this perk!).
• Training & advancement opportunities.

Training & advancement opportunities.