Counter Solutions Specialist — Customer Experience

Standard Supply & Distributing; Town of Texas (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Job summary

Standard Supply is a large HVAC supplier and family-owned company with a long-standing tradition of customer service. The Counter Solutions Associate role blends counter support with light warehouse duties, learning operations and helping the branch to run smoothly.

You will focus on delivering a positive customer experience, restocking, and building product knowledge while working with the team to ensure safety and efficiency. This position offers growth opportunities within the company.

Qualifications

• Strong people skills for customer-facing work.
• Willingness to learn and adapt in a branch environment.
• Reliable, punctual and coachable in a fast-paced setting.
• Comfortable with physical tasks including lifting 20 to 50 pounds in a warehouse.

Responsibilities

• Create a positive customer experience at the counter.
• Maintain branch front counter and showroom; restock and count inventory.
• Pull and stage customer orders; perform warehouse duties.
• Answer calls and assist walk-in customers professionally.
• Build product knowledge through vendor visits and team collaboration.
• Support safety by following branch procedures.

Skills

Strong people skills

Willingness to learn

Reliable, punctual, coachable

Physical work: lifting 20–50 lbs

Job description

Standard Supply is a large HVAC supplier and family-owned company with a long-standing tradition of customer service. The Counter Solutions Associate role blends counter support with light warehouse duties, learning operations and helping the branch to run smoothly.

You will focus on delivering a positive customer experience, restocking, and building product knowledge while working with the team to ensure safety and efficiency. This position offers growth opportunities within the company.