Counter Solutions Associate (CSA)

Standard Supply & Distributing; Town of Texas (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Job summary

Standard Supply is a large HVAC supplier and family-owned company with a long-standing tradition of customer service. The Counter Solutions Associate role blends counter support with light warehouse duties, learning operations and helping the branch to run smoothly.

You will focus on delivering a positive customer experience, restocking, and building product knowledge while working with the team to ensure safety and efficiency. This position offers growth opportunities within the company.

Qualifications

• Strong people skills for customer-facing work.
• Willingness to learn and adapt in a branch environment.
• Reliable, punctual and coachable in a fast-paced setting.
• Comfortable with physical tasks including lifting 20 to 50 pounds in a warehouse.

Responsibilities

• Create a positive customer experience at the counter.
• Maintain branch front counter and showroom; restock and count inventory.
• Pull and stage customer orders; perform warehouse duties.
• Answer calls and assist walk-in customers professionally.
• Build product knowledge through vendor visits and team collaboration.
• Support safety by following branch procedures.

Skills

Strong people skills

Willingness to learn

Reliable, punctual, coachable

Physical work: lifting 20–50 lbs

Job description

Setting the Standard for Excellence

At Standard Supply, we take pride in our team, products, and services as they establish the trusted standard for our customers. Our commitment to family values, unwavering dedication to our customers, and innovative solutions make us the ultimate place to work.

Our Foundation:

As a family-owned company, we understand the importance of values. Our guiding principle of \"God, Family, Career - in that order\" shapes everything we do. It's this foundation that allows us to build lasting relationships with both our customers and our team, creating an atmosphere of trust and reliability. We operate under our guiding principle to deliver solutions and make it fun!

Elevating Your Experience:

What sets us apart is our passion for making business enjoyable and maintaining a healthy work life balance. We believe work should be more than just a task – it should be an experience. That's why we infuse every interaction with a touch of fun, ensuring that working with us is not only productive but also enjoyable. And we enjoy doing all this Monday through Friday!

Counter Solutions Associate (CSA)

About the Role

This is a customer-facing role with some warehouse responsibilities built in. The expectation is to learn the operation, take care of customers and support the branch. Over time, product knowledge and familiarity with how things run will develop naturally. Strong performance here is what leads to growth within the company.

Key Responsibilities

• Focus on creating a positive customer experience through every interaction. Delivering solutions and building loyalty starts at the counter.


• Keep the branch in good shape, focusing on the front counter and showroom. Restocking and inventory counting are key in this initiative.


• Pull and stage customer orders with accuracy. Warehouse duties are a regular part of the daily routine.


• Answer incoming calls and assist walk-in contractors in a timely and professional manner.


• Build product knowledge through vendor visits, counter days, and collaboration with teammates. Product knowledge is the foundation of this role.


• Contribute to a safe working environment by following branch procedures and looking out for the team.

Qualifications

• Strong people skills, even on a busy day.


• No HVAC experience required. Willingness to learn is what matters.


• Reliable, punctual, and coachable.


• Comfortable with physical work: lifting 20 to 50 or more pounds, working in a warehouse environment, and climbing ladders.

Compensation and Growth

• Path forward: Counter Solutions Associate, Counter Solutions Expert, Assistant Manager.


• Full benefits including 401(k) and health insurance.

Who We Are and What We Offer

Standard Supply is a large HVAC supply company that has been family owned and operated since 1946. We currently have locations across Texas, Oklahoma and Arizona.

We offer positions in a variety of areas, competitive starting salaries, and a benefits package that includes 401k retirement savings plan, health insurance and more.