Counter Salesperson – Waterway

Nicklas Supply; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

AD&D

401(k) with company match

Paid holidays

Paid time off

Job summary

Nicklas Supply is seeking a Counter Salesperson to assist walk-in and telephone customers, guiding them to the right products and processing orders efficiently.

You will greet customers professionally, maintain the counter display, handle returns, and resolve issues with diplomacy while upholding safety policies.

Qualifications

• 1-2 years experience in a similar position.
• Must be able to lift 50 lbs.
• Forklift certification is required.

Responsibilities

• Professionally greet customers and build positive relations.
• Sell and promote promotions and specials as directed.
• Enter orders in the computer system and follow up on special requests.
• Process customer returns and resolve issues promptly.
• Evaluate warranty claims and apply policies accordingly.
• Maintain counter and displays, restock merchandise.
• Provide product information and upsell related items.
• Operate forklift/order pickers and adhere to safety policies.

Skills

Customer Focus

Team Collaboration

Quality Orientation

Experience: 1-2 years

Lifting 50 lbs

Forklift Certification

Job description

The Counter Salesperson will increase sales and customer satisfaction by efficiently and professionally assisting walk-in and telephone customers in the selection and acquisition of needed products, by applying technical knowledge to satisfy customer needs.

• Professionally greet customers. Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, and pleasant telephone etiquette
• Handle difficulties with customers and coworkers with diplomacy and seek assistance when needed
• Sell and promote the branch and companywide promotions and specials as directed
• Enter orders in the computer system and follow up on special requests
• Process customer returns as necessary and execute prompt and effective resolutions to customer issues, as well as; properly complete necessary paperwork neatly and according to company policy
• Evaluate and process warranty claims and follow the company’s, as well as, the manufacturer’s warranty policies
• Maintain working relationships with vendors and internal customers to ensure customer service
• Maintain daily contact with customers to provide information, build and maintain relationships and provide positive feedback to management
• Select the correct products from stock to sell
• Receive payment or obtain credit information
• Clean and maintain the counter area and displays of products in an attractive manner
• Restock displays of merchandise
• Assist and resolve customer complaints
• Keep updated on new product information and upcoming product promotions
• Determine the product required by the customer and suggest alternative and/or additional products related to the customer’s order
• Adhere to all OSHA guidelines and NSI safety and company policies
• Ability to operate forklift and order pickers
• All other duties as assigned

Qualifications & Skills

• Customer Focus
• Managing Work
• Navigating within the Organization
• Contributing to team success
• Quality Orientation
• 1-2 years experience in a similar position
• Must be able to lift 50 lbs
• Forklift certification is required

Nicklas Supply offers an attractive benefits package:health, dental, vision, short-term disability, life, accidental death and dismemberment, company match 401(k), paid holiday, and paid time off.