Counter Salesperson

Colonial Group; Midland (MI); Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Colonial Group is seeking a Counter Salesperson to provide excellent customer service at the Profit Center, process sales orders, and maintain inventory displays. You will engage with customers, suggest related products, and help drive sales while upholding safety and departmental procedures.

The role requires 1+ years in customer service or counter sales, knowledge of products sold in the Profit Center, and comfort with order-processing systems.

Formación

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Ability to learn and operate computer order-processing systems.
• Basic math for handling cash and calculations.

Responsabilidades

• Assist customers who purchase and/or pick up merchandise at the Profit Center.
• Process and fill Sales Orders accurately.
• Attract and retain customers; build relationships.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date and obtain customer signature.
• Provide customers with pricing, specs, and availability.
• Keep counter area neat and displays stocked and safely displayed.
• Handle cash sale returns per policy.
• Inform supervisor of inventory levels or stock depletions.
• Answer calls and assist warehouse staff.

Conocimientos

Customer service

Counter sales

Verbal communication

Descripción del empleo

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Salesperson.

About the Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attractand retain customers.
• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.