Counter Salesperson – Collier Twp

Nicklas Supply; Northern (KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Short-term disability

Life insurance

AD&D

401(k) match

Paid holidays

Paid time off

Job summary

Nicklas Supply is seeking a Counter Salesperson to assist walk-in and telephone customers in selecting and acquiring products, applying technical knowledge to meet needs.

You will professionally greet customers, process orders, returns, and payments, maintain displays, and support promotions. Must be able to lift 50 lbs and operate a forklift; 1–2 years' experience preferred; benefits package available.

Qualifications

• Customer-focused service and positive attitude.
• Ability to manage tasks and organize work efficiently.
• Navigate organizational structure to fulfill requests.
• Contribute to team success and maintain quality.
• Able to lift up to 50 lbs and operate forklift when needed.
• 1–2 years of experience in a similar position.

Responsibilities

• Greet customers professionally and provide courteous service.
• Sell, promote promotions, and process orders in the system.
• Handle returns, warranties, and paperwork according to policy.
• Maintain counter area and product displays attractively.
• Assist and resolve customer complaints and provide information.
• Restock displays and stay updated on new products and promotions.
• Operate forklift/order pickers and adhere to safety policies.
• Enter payments or obtain credit information as needed.

Skills

Customer Focus

Managing Work

Navigating within the Organization

Contributing to team success

Quality Orientation

Lift 50 lbs

Tools

Forklift operation

Order picking

Job description

The Counter Salesperson will increase sales and customer satisfaction by efficiently and professionally assisting walk-in and telephone customers in the selection and acquisition of needed products, by applying technical knowledge to satisfy customer needs.

• Professionally greet customers. Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, and pleasant telephone etiquette
• Handle difficulties with customers and coworkers with diplomacy and seek assistance when needed
• Sell and promote the branch and companywide promotions and specials as directed
• Enter orders in the computer system and follow up on special requests
• Process customer returns as necessary and execute prompt and effective resolutions to customer issues, as well as; properly complete necessary paperwork neatly and according to company policy
• Evaluate and process warranty claims and follow the company’s, as well as, the manufacturer’s warranty policies
• Maintain working relationships with vendors and internal customers to ensure customer service
• Maintain daily contact with customers to provide information, build and maintain relationships and provide positive feedback to management
• Select the correct products from stock to sell
• Receive payment or obtain credit information
• Clean and maintain the counter area and displays of products in an attractive manner
• Restock displays of merchandise
• Assist and resolve customer complaints
• Keep updated on new product information and upcoming product promotions
• Determine the product required by the customer and suggest alternative and/or additional products related to the customer’s order
• Adhere to all OSHA guidelines and NSI safety and company policies
• Ability to operate forklift and order pickers
• All other duties as assigned

Qualifications & Skills

• Customer Focus
• Managing Work
• Navigating within the Organization
• Contributing to team success
• Quality Orientation
• 1-2 years experience in a similar position
• Must be able to lift 50 lbs
• Forklift certification is required

Nicklas Supply offers an attractive benefits package:health, dental, vision, short-term disability, life, accidental death and dismemberment, company match 401(k), paid holiday, and paid time off.