Counter Sales/Warehouse Associate

VP Supply Corp; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading distributor of plumbing, HVAC, and electrical supplies is seeking a Counter Sales / Warehouse Associate for their Dansville branch. This role requires at least 1 year of experience in counter sales and warehouse operations, with a focus on providing excellent customer service. Responsibilities include interacting with customers, managing inventory, and ensuring order accuracy. Ideal candidates are motivated self-starters who thrive in a fast-paced environment.

Qualifications

• At least 1 year of counter sales experience required.
• Demonstrated superior customer service skills.
• Strong computer skills, high proficiency in Microsoft Office.

Responsibilities

• Meet and greet customers at the point of sale with service and knowledge.
• Pick materials from warehouse to fill orders.
• Build and maintain customer relationships.

Skills

Customer Service

Problem-Solving

Microsoft Office

Multi-tasking

Job description

Description

VP Supply Corp is one of the nation's largest distributor of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries.

Position Overview:

We are currently seeking to hire a Counter Sales / Warehouse Associate with at least 1 year of relevant counter sales AND warehouse experience to join our Dansville branch.

The schedule for this position is Monday-Friday 7:30 AM - 4:30 PM.

We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.

Responsibilities:

• Meet and greet all customers at point of sale with service, respect, and knowledge.
• Consult with customers to analyze both current and future needs to determine the most appropriate level of service/sales.
• Pick materials from warehouse to fill orders.
• Assist with stocking materials in warehouse, as well as loading/unloading vehicles.
• Use company-provided systems to improve planning and collect customer history.
• Maintain a neat counter area and product displays.
• Review open order report on a weekly basis.
• Build and maintain customer relationships.
• Demonstrate comprehensive company product knowledge to customers and effectively articulate company's competitive advantage.
• Remain up to date on market, customers, suppliers, and competitors.
• Learn and demonstrate competence in features and functionality of all product lines.
• Inspect product deliveries for damages and ascertain product is within specification of internal Purchase Order.
• Ensure accuracy of quantities delivered.
• Reconcile discrepancies with shipment and internal Purchase order. Take corrective action, as deemed necessary.
• Ensure product is safely stored to prevent internal damage and properly located for order pulls, physical counts, and inventory control.
• Ensure product is loaded onto trucks and that it is safe from potential damage while in transit.
• Review and analyze inventory levels to maintain compliance with established stocking min/max requirements.
• Maintain working knowledge of warehouse and inventory control policies and procedures.
• Enforce warehouse receiving policies with suppliers.

Requirements

Qualifications:

• At least 1 year of counter sales experience is required.
• At least 1 year of shipping, receiving, order selection, packing and/or stocking of products is required.
• Previous experience in environment with walk-in/call-in customer orders preferred.
• Demonstrated superior customer service skills.
• Strong computer skills, including high proficiency in Microsoft Office (Word, Excel, and Outlook).
• Must have reliable daily transportation to branch location.
• Ability to analyze and solve problems.
• Willing and able to operate material handling equipment.
• Ability to multitask and handle multiple issues at the same time, without stress.

Work Environment/Physical Demands:

• This job operates in a retail setting. This position routinely uses standard office equipment such as computers and phones. While a somewhat sedentary role, frequent standing on feet up to 8 hours/day and some lifting or carrying of items up to 50 pounds may occasionally be required.