Counter Sales & Tool Repair Specialist

White Cap Supply Holdings, LLC.; Grand Prairie (TX); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

White Cap Supply Holdings, LLC. is seeking a Counter Sales Associate in Texas. You will engage with walk-in, phone, and will-call customers, process orders, quote prices, and provide product information to support construction projects.

You’ll upsell related products, share knowledge on product applications, and assist with order tracking while contributing to a team-focused, safety-conscious environment.

Qualifications

• Exceptional customer service to walk-in, phone, and will call customers.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Excellent customer service

Upselling / cross-selling

Product knowledge (construction)

Tools

Oracle

Job description

White Cap Supply Holdings, LLC. is seeking a Counter Sales Associate in Texas. You will engage with walk-in, phone, and will-call customers, process orders, quote prices, and provide product information to support construction projects.

You’ll upsell related products, share knowledge on product applications, and assist with order tracking while contributing to a team-focused, safety-conscious environment.